Social Services Investigations Supervisor - Child Support(Hybrid)

Social Services Investigations Supervisor - Child Support

Hybrid

Recruitment #260901-5041SH-001

Location Norwich, CT

Date Opened 9/3/2026 10:15:00 AM Salary $82,980 - $105,609/year Job Type Open to Agency Employees Close Date 9/11/2026 11:59:00 PM

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Introduction

Are you a current employee of the Department of Social Services who is looking to move into a supervisory role? Do you have seven (7) years of experience in investigation of real and personal assets related to child support obligations? If so, we have an excellent opportunity for you to join our team as a Social Services Investigations Supervisor - Child Support!

The State of Connecticut, Department of Social Services (DSS) - Child Support Division - is currently recruiting for a Social Services Investigations Supervisor - Child Support in Norwich, CT.

DSS is seeking a dedicated and experienced Social Services Investigations Supervisor - Child Support to join our team and help ensure the effective delivery of critical child support services. In this leadership role, you will supervise and support staff responsible for complex investigations and case activities, while ensuring unit operations are consistent with established policies, procedures, and quality standards. You will have the opportunity to lead a team, develop staff through training and performance management, resolve difficult and unusual cases, and collaborate with internal and external partners to achieve positive outcomes for children and families. Your leadership will help strengthen program effectiveness, promote accountability, and ensure high-quality services throughout the child support system.

Position Highlights:

• Only current DSS employees will be considered for this position.
• Full-time | 1st Shift | Hybrid
• Monday - Friday | 8:00 AM - 4:30 PM

What we can offer you:

• View our State Employee Benefits Overview page!
• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees!
• The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

Department Overview:

The State of Connecticut, Department of Social Services (DSS) delivers and funds a wide range of programs and services as Connecticut's multi-faceted health and human services agency. DSS services about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, online and phone access options. Follow us on twitter @ctdss and see what we are all about!

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE'RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Rocky Young at Rocky.Young@ct.gov

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Social Services this class is accountable for supervising a unit engaged in performing investigations relevant to the enforcement of Child Support obligations.

EXAMPLES OF DUTIES

• Schedules, assigns, oversees and reviews the work of staff;
• Provides staff training and assistance including identifying, planning and implementing training;
• Conducts performance evaluations;
• Determines priorities and plans unit work;
• Establishes and maintains unit procedures;
• Develops or makes recommendations on development of policies and standards;
• Acts as liaison with other operating units, cooperating agencies and outside officials regarding unit policies and procedures;
• Prepares reports and correspondence;
• Consults with and directs staff in difficult, unusual and/or complex case resolution;
• Monitors and coordinates performance of local cooperative agencies;
• Implements personnel policies and procedures;
• Prepares unit corrective action plans to comply with quality review procedures;
• Participates in court proceedings when necessary;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of

• and ability to interpret and apply relevant agency policies and procedures;

• and ability to interpret and apply relevant state and federal laws, statutes and regulations;

• public assistance programs concerning children and the financial obligations related to these programs;

• investigatory methods and techniques;

• economic, social and health problems affecting family security;

• property ownership, personal finances, paternity and child support issues;

• court procedures, legal terminology and related legal instruments;

• Knowledge of personnel policies;

• Considerable

• problem solving skills;

• interpersonal skills;

• oral and written communication skills;

• Considerable ability to

• understand and interpret financial and legal documents;

• negotiate settlements with legally liable party;

• Ability to utilize computer software and systems;

• Supervisory ability.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Seven (7) years of experience in investigation of real and personal assets related to child support obligations.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been as a working supervisor of staff conducting child support investigations.

NOTE: For state employees this experience is interpreted at the level of a Social Services Lead Investigator-Child Support.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelors degree.

• A Masters degree in a closely related area may be substituted for one (1) additional year of the General Experience.

• For state employees one (1) year of experience as a Social Services Lead Investigator (Child Support) may be substituted for the General and Special Experience.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to travel.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online