Social Services Liaison -- Resource Center for Case Mgmt -- General Hospital

Job Summary

Responsible for supporting social work and case coordination activities between ambulatory and acute care.

Manage referrals from ambulatory offices for patients who need social service assistance, including but not limited to transportation, medication assistance, home health referrals, long term care placement. Discharge follow-up calls and coordination of additional services to address social determinants of health.

Responsibilities

• Obtain information and answer questions concerning physicians' and patient-specific needs,
• Maintain medical terminology skill level needed to discuss and understand clinical information with physician offices, customers, and hospital clinical staff,
• Process inbound calls/electronic referrals for social service needs,
• Properly route to Social Worker/Case Manager based upon established protocol,
• Perform data entry as well as document in the electronic health record,
• Responsible for handling telephone calls from multiple ambulatory locations and routing to Social Worker/Case Manager, as per protocol,
• Generate, review and sort daily reports.
• responding to referrals from ambulatory offices within the Vandalia Health network to the Resource Center for Case Management, for social service requests.
• Assist CM team with timely submission of home health, DME, and long-term care referrals, via electronic means
• advancing referrals to Social Worker/Case Manager, as per protocol

Knowledge, Skills & Abilities

Experience/Skills

• Excellent data entry skills
• Excellent phone/customer service skills
• Experience with Cerner (or other electronic health records)
• Knowledge of insurance (payor) requirements
• Medical terminology
• Ability to multi-task
• Knowledge of Social Determinants of Health
• Knowledge of community-based services

Working Conditions

Essential:

• Arm Coordination
• Crouching and Stooping
• Hand Coordination
• Ability to Hear
• Kneeling
• Lifting Irregular Loads
• Squatting
• Ability to see
• Ability to sit for 8 hours
• Ability to walk up to 1 hour
• Ability to lift up to 25 lbs
• Ability to pull up to 10 lbs

Patient Group Knowledge (Only applies to positions with direct patient contact)

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities

(Essential duties common to all positions)

1. Maintain and document all applicable required education.

2. Demonstrate positive customer service and co-worker relations.

3. Comply with the company's attendance policy.

4. Participate in the continuous, quality improvement activities of the department and institution.

5. Perform work in a cost-effective manner.

6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.

7. Perform work in alignment with the overall mission and strategic plan of the organization.

8. Follow organizational and departmental policies and procedures, as applicable.

9. Perform related duties as assigned.

Education

• Associate's Degree (Required) • Associate Degree in related field, with 1 year related experience required, or • Certified Medical Assistant plus 2 years related experience, or • Substitution: High School Diploma and 3 years-experience in a Healthcare setting (Hospital, Clinic, Home Health, Skilled Nursing Facility, or Physician office) • Substitution: Peer Recovery Support Certification plus 1 year experience

Credentials

Work Schedule: Days

Status: Full Time Regular 1.0

Location: General Hospital

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Lisa J. Craft lisa.craft@vandaliahealth.org