Community and Social Services, Cook Dishes, Customer Support/Service, Data Quality, Dental Insurance, Develop and Maintain Customers, English Language, Furniture, High School Diploma, Maintain Compliance, Mathematics, Office Equipment, Order Picking/Packing, Physical Demands, Procedure Development, Social Work, Telephone Skills, Time Management, Vision Plan
Schedule/Hours: Monday-Friday
This position is responsible for:
Provides social service assistance to eligible clients in the following areas food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.
Key responsibilities:
- Interviews clients to determine need and eligibility to receive services.
- Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services; assists public in locating missing persons.
- Inputs client information to database accurately and in accordance with established timelines and procedures; prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
- Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients.
Physical Requirements & Working Conditions:
- Ability to meet attendance requirements
- Ability to read, write, and communicate the English language.
- Ability to perform mathematical calculations.
- Ability to type and keypunch information into a computer.
- Ability to sort and file documents alphabetically and numerically.
- Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine.
- Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
- Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Employee Benefits:
- Dental and Vision Insurance
- PTO
Education and Experience
High school diploma or GED
And two years' experience working in a social or public service environment with experience assisting the public,
Or
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Equal Opportunity Employer: Veterans | Disabled