Work Location: Annapolis, MD Corps
Work Schedule: Full-time - Non-exempt (35 hours/weekly)
Hourly Range: $20.00 - $23.00/hour
This position is responsible for:
Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.
Key Responsibilities:
Client Management
- Greet and interview clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions.
- Records clients disposition and other pertinent information such as: income, expenses, family, and work history; assists clients in completing applications for assistance; and photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
- Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; and directs clients to the social services kitchen, Thrift Store or Distribution Center for assistance.
- Receives and processes donations for the food pantry and clothing closet
- Provides clients with food from pantry; receives and stocks items donated for the pantry; and maintains an itemized account of pantry disbursements and inventory.
- Locates and arranges temporary housing for eligible clients. Contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
- Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
- Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, and churches for assistance.
- Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
- May serve as Coordinator for a specific program such as senior citizens or food programs; plans and coordinates program arrangements; sets-up program meeting area; ensure clients of program are served effectively.
Administration
- Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
- Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; and ensures accuracy and completeness.
- Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services; and assists the public in locating missing persons.
- Types and files routine correspondence, documents, lists, reports, etc. on behalf of the supervisor and/or Commanding Officer.
- Receives and processes incoming mail; prepares deposits of funds received in an accurate and timely manner.
Physical Requirements and Working Conditions:
- Work requires frequent speaking, listening, typing, and viewing/looking at computer screens for long periods of time. Must be able to stand, sit, walk, bend, kneel, stoop, crouch, crawl, and climb.
- Requires the frequent lifting or moving of items over 25 pounds, the ability to lift files, open filing cabinets and bend or stand on a stool, as necessary.
- Work is performed in a combination of office and field settings. Frequently required to sit and reach; and must be able to move around the work environment. The noise level in the work environment is usually moderate.
- Work may require performance of duties where exposure to communicable and infectious diseases are possible. Must be able to work with individuals with physical or mental challenges. Evening and weekend hours are occasionally required.
Employee Benefits:
- Paid Time Off
- Retirement Savings Plan Available
- Supplemental Insurance Available
- Voluntary Life Insurance and more!
Education and Experience:
- High school diploma or GED AND
- Two (2) years of experience working in a social or public service environment with experience assisting the public OR
- Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Licenses and Certifications:
- Valid State Driver's License required.
- Bilingual (Spanish/English) speaker, preferred
Equal Opportunity Employer: Veterans | Disabled