$81,217.70 - $93,591.78

Starting salary based on qualifications and experience.

Job Description

Social Work Program Manager

General Statement of Duties

Performs complex professional and technical work managing, directing, coordinating, and supervising the timely and appropriate delivery of Child Welfare Social Work programs.

Distinguishing Features of the Class

An employee in this class is responsible for assisting with decision making and program management, including support and supervision of Social Workers and Permanency Planning and Licensing Supervisors in the delivery of Child Welfare Services. This position is a member of the Child Welfare Management team and the broader Agency Management Team.    

Illustrative Examples of Work

• Assesses present and future needs of the Child Welfare Service program and staffing requirements; establishes short and long-range goals for the unit and communicates to the Social Work Program Administrator, Deputy Director, and Agency Director.
• Facilitates meetings with the staff, disseminates policy and guidance at those meetings and relays appropriate information to the Social Work Program Administrator, Deputy Director, Director and/or Management Team members as appropriate.
• Assures that all policies and procedures (as set out by federal, state and locate mandates) are clearly followed and documented
• Evaluates the Child Welfare Service program through various tracking methods.
• Works with local community and State agencies to design service delivery systems that will be effective in addressing the needs of families.
• Provides ongoing consultation on permanency planning cases, removals, placement disruptions, special investigations, fatalities, and complex cases; reviews case records.
• Investigates complaints to determine if there was compliance with good social work practice, as well as adherence to policy and law.
• Offers solutions for ineffective operations to the Social Work Program Administrator, Deputy Director, and Agency Director.
• Monitors staff performance; conducts performance appraisals on supervisors and reviews/approves all appraisals of line staff.
• Determines training needs and compliance with State training requirements; works with the Quality Assurance Team to develop in-house training; and provides orientation and training for supervisors.
• Oversees disciplinary process for line staff and supervisors through investigation of infractions; documentation of oral and written warnings/disciplinary action are provided to the Program Administrator, Deputy Director and the Agency Director. 
• Receives applications, conducts interviews and reference checks and recommends new hires to the Agency Director.
• Participate in the development of budget for Child Welfare along with the Program Administrator, Deputy Director, and Agency Director; identifies over expenditures, unexpected needs and possible remedies.
• Adheres to state, federal, county and department’s policies, rules, and regulations
• This position is required to perform mandatory emergency shelter duty should the need arise
• Performs other duties as assigned

This position performs supervision to staff during On-Call for after-hours, weekends and holiday coverage for child welfare and disaster related duties and shelter openings

Recruitment and Selection Guidelines

Knowledge, Skills and Abilities

• Thorough knowledge of principles, methods, and techniques of efficient program administration.
• Must have excellent communication skills.
• Must have good supervisory and office administration skills
• Ability to work with budgets; accounting skills.
• Ability to plan and evaluate programs.
• Ability to maintain and review data, identify trends, create reports and presentations
• General knowledge of social, medical, mental health and economic factors of the community (population) served.
• Ability to plan, coordinate and direct staff within a variety of disciplines (technical, clerical, professional and medical). 
• Ability to understand, interpret and apply laws and policies to specific problems relating to agency activities.
• Ability to establish and maintain effective working relationships with agency personnel, County officials, clients and the public.

Physical Requirements

• Must be able to physically perform the basic life operational support functions of climbing, reaching, standing, walking, fingering, grasping, talking, hearing and repetitive motions. 
• Worker performs light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. 
• Worker is required to have close visual acuity to prepare and analyze data and figures, work on a computer terminal and perform extensive reading.
• The worker is subject to inside environmental conditions:  Protection from weather conditions but not necessarily from temperature changes.
• Worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Education and Experience

• Masters Degree in Social Work from an accredited school of social work and three years of social work or counseling experience, two of which was in a supervisory capacity; or a Bachelor’s degree from an accredited school of social work and four years of social work experience, two of which were supervisory; or a master’s degree in a counseling field and four years of social work or counseling experience, two of which were in a supervisory capacity; or a four year degree in a human service field or related curriculum including at least fifteen semester hours in courses related to social work or counseling and five years of social work or counseling experience, two of which were supervisory; or graduation from a four year college or university and six years of experience in rehabilitation counseling, pastoral counseling, or a related human services field providing experience in techniques of casework, group work, or community organization, two of which were in a supervisory capacity; or an equivalent combination of training and experience.

Licenses and Certifications

• Valid North Carolina Driver License
• Vehicle for use at work