SOCIAL WORK PROGRAM MANAGER - AFTER HOURS (2ND AND 3RD SHIFT)

SOCIAL WORK PROGRAM MANAGER - AFTER HOURS (2ND AND 3RD SHIFT)

Salary: $70,075.20 - $83,782.40 Annually

Location: Cabarrus County, NC

Job Type: Full-Time

Job Number: FY26-01336

Department: SOCIAL WORK SERVICES - DSS

Opening Date: 01/27/2026

Closing Date: 2/15/2026 11:59 PM Eastern

Description:

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received.

Lead with Purpose - Make a Difference After-Hours!

Cabarrus County is seeking a dedicated Social Work Program Manager (After Hours - 2nd & 3rd Shift) to provide leadership and oversight of critical child welfare operations during evenings, nights, and weekends. This role supports frontline staff, provides guidance, coordinates emergency response, and ensures continuity of care for children and families during urgent and complex situations.

Ideal Candidate:

The ideal candidate brings strong supervisory experience, sound judgment, and a commitment to high-quality service delivery. This is a unique opportunity to lead when it matters most while being part of a collaborative, mission-driven organization.

Hiring Range:

Hiring range for this position is $70,075.20 - $83,782.40. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 25.

General Definition of Work:

The After-Hours Program Manager performs advanced professional and managerial work providing leadership, coordination, and oversight of Child Welfare after-hours operations, including second shift, night shift, weekends, and holidays. This position ensures timely, safe, and compliant response to reports of abuse, neglect, and dependency occurring outside of standard business hours.

Responsibilities:

• Provide leadership and oversight of critical child welfare operations during evenings, nights, and weekends
• Support frontline staff, provide guidance, coordinate emergency response, and ensure continuity of care for children and families
• Plan, direct, and oversee all after-hours Child Welfare operations, including second shift, night shift, to include holidays and some weekends
• Ensure timely response to reports requiring immediate action in accordance with state and county mandates
• Provide management-level decision-making related to child safety, emergency removals, placement decisions, and critical incidents occurring after hours
• Ensure compliance with federal, state, and local child welfare laws, regulations, and policies during after-hours operations
• Monitor after-hours workload trends, response times, and service outcomes; implement process improvements as needed

Supervision & Staff Support:

• Provide supervisory oversight and on-call management support to after-hours Social Workers, Supervisors, and on-call staff
• Ensure appropriate staffing coverage, supervision, and escalation procedures are in place for all after-hours shifts
• Provide coaching, guidance, and consultation to staff responding to high-risk or complex situations
• Participate in hiring, training, performance management, and corrective action for after-hours staff

Crisis Response & Critical Incident Management:

• Serve as the primary management contact for after-hours emergencies, safety concerns, and critical incidents
• Coordinate with law enforcement, courts, hospitals, placement providers, and emergency shelters during after-hours responses
• Ensure appropriate documentation, notifications, and follow-up occur following critical incidents or emergency actions
• Support countywide emergency response efforts, disaster operations, and emergency shelter activation as required

Collaboration & Communication:

• Maintain effective communication between after-hours staff and daytime leadership to ensure continuity of care and case follow-up
• Collaborate with community partners, placement providers, and contracted services to ensure after-hours coverage and responsiveness
• Represent the department in after-hours operational discussions, workgroups, or emergency coordination efforts

Administrative & Professional Responsibilities:

• Review after-hours incidents, referrals, and case actions for quality, compliance, and consistency
• Prepare and maintain accurate documentation, reports, and records while ensuring confidentiality
• Identify training needs and recommend policy or procedural updates related to after-hours operations
• Perform related duties as assigned, including direct response support when operationally necessary

Knowledge, Skills & Abilities:

• Extensive knowledge of child welfare practices, CPS investigations, and after-hours response protocols
• Knowledge of federal, state, and local child welfare laws, regulations, and policy requirements
• Strong leadership skills with the ability to make sound, time-sensitive decisions in high-risk situations
• Ability to supervise, coach, and support staff working in fast-paced, high-stress environments
• Strong communication skills, both written and verbal
• Ability to analyze operational data and identify trends impacting after-hours services
• Ability to collaborate effectively with multidisciplinary teams, law enforcement, courts, and community partners
• Ability to remain calm, decisive, and trauma-informed during emergencies and critical incidents

Minimum Education / Experience Requirements:

• Requires one of the following combinations:
• Master's degree in Social Work and three (3) years of directly related experience, including two (2) years in a supervisory or lead role;
• Bachelor's degree in Social Work and four (4) years of directly related experience, including two (2) years in a supervisory or lead role;
• Master's degree in a counseling field and four (4) years of directly related experience, including two (2) years in a supervisory or lead role;
• Bachelor's degree in a human services field and five (5) years of directly related experience, including two (2) years in a supervisory or lead role;
• Bachelor's degree in any field and six (6) years of directly related experience, including two (2) years in a supervisory or lead role.

Directly Related Experience:

• Directly related experience includes child welfare, CPS investigations, case management, crisis intervention, placement coordination, and after-hours response.

Supplemental Information:

• Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
• Degrees must be received from appropriately accredited institutions.
• Transcripts, degree evaluations and cover letters may be uploaded with your application.
• Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States.
• Please be sure to complete the application in full.
• Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.
• "See Resume" or "See Attachment" will NOT be accepted.
• If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted.
• Applications must be submitted by 11:59 PM on the closing date.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.
• To check the status of your application, please log in to your account.
• Processing applications will take an average of 6 - 8 weeks due to the high volume of applications received.
• It is not necessary to contact the Human Resources Office to check the status of an application.
• Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.
• For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627.
• If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.