Position Summary: Assesses clients' needs and eligibility for in-home services, entitlements and benefits, supervises casework, support, volunteer and Chore staff, and creates and maintains community outreach efforts.
Principal Responsibilities:
Conduct intakes, provide accurate information and referrals.
Screen and assist clients with applications and re-certifications for entitlements and benefits
Assess clients in their home, hospital or other institutional setting as appropriate
Advocate on behalf of clients and arrange for provision of services; develop implement and follow up on care plans
Provide supportive counseling to clients as needed
Maintain ongoing communication with client, family members and other collaterals as appropriate
Maintain complete and accurate case notes utilizing the program’s data system; prepare required documentation in case file within organizational time frames
Maintain and report on statistics according to Selfhelp standards, utilizing the program’s data system and other forms of record keeping as needed.
Actively participate in supervision and staff meetings and share any emergent issues with supervisor in a timely manner
Facilitate and assist at social, recreational and other group activities and events
Supervise social work students (if applicable)
Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards
salary ranges : $64,000 -$ 66,400 commensurate with experience
Job Competencies & Minimum Qualifications:
Bachelors required; MSW preferred
Working knowledge of Microsoft Office Suite and other technology
Excellent communication and listening skills
Excellent customer service skills with a focus on treating clients with respect and dignity
Able to multi-task and work independently with a great attention to detail
Bilingual Mandarin/Cantonese
Working Conditions/Physical Demand:
Business office environment with phone and computer use, travel via public transportation.
Numbers & Facts
Location
Flushing, New York
Website
https://www.selfhelp.net/careers.php
Skills
Affordable Housingunmatched
Business Practicesunmatched
Cantonese Chinese Languageunmatched
Communication Skillsunmatched
Compensation and Benefitsunmatched
Computer Securityunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Detail Orientedunmatched
Documentationunmatched
English Languageunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Planunmatched
Hospitalunmatched
Interpersonal Skillsunmatched
Mandarin Chinese Languageunmatched
Microsoft Officeunmatched
Multilingualunmatched
Multitaskingunmatched
OSHAunmatched
People Managementunmatched
Public Transportunmatched
Record Keepingunmatched
Regulatory Complianceunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Social Workunmatched
Statisticsunmatched
Time Managementunmatched
Training/Teachingunmatched
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