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Software Asset & Lifecycle Manager

S R INTERNATIONAL INC

Harrisburg, PA

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JOB DETAILS
SKILLS
Adobe Acrobat, Asset Management, Asset Management Software, Business Analysis, Business Processes, Code Reviews, Communication Skills, Cross-Functional, Customer Satisfaction, Documentation, Interpersonal Skills, Maintenance Services, Metrics, Microsoft Excel, Microsoft Outlook, Microsoft SharePoint, Needs Assessment, Organizational Skills, Performance Management, Portfolio Management Software, Process Management, Purchasing/Procurement, Research Skills, Service Delivery, ServiceNow, Software Licenses, Statistics, Technical Support, Traceability, Writing Skills
LOCATION
Harrisburg, PA
POSTED
30+ days ago
Job Title: Software Asset & Lifecycle Manager 


Client: State Pennsylvania - DOR


Job ID: 799523-Hybrid


Closing Date:04/08/2026







This position manages the full lifecycle of all EBR software, including:

  • - Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.
  • - Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
  • - Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
  • - Tracking and provisioning of software licenses.
  • - Supporting the end-to-end management of all EBR software service requests.
  • - Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
  • - Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
  • - Facilitating software reviews/approvals at the delivery center and enterprise levels.
  • - Coordinating delivery center software standards management.
  • - Interacting with business representatives at the user and program level.
  • - Documenting current and target states for program area business capabilities and processes.
  • - identifying opportunities to simplify customers’ daily work or improve customer satisfaction.
  • Must-have skills:
  • - Communicating effectively verbally and written skills
  • - Good critical thinking skills, organized, enthusiastic about helping others.
  • - Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.
  • - Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.

Required/Desired Skills


  • IT Service Delivery and/or Process Management
  • Strategic/Service/Software Portfolio Management
  • Business and statistical analysis and metrics management
  • Performance Management
  • Big picture thinking and holistic approaches to change evaluation, process design and coordination
  • Cross-functional support and engagement
  • Interpersonal skills (compassion for others, knowledge of human-centered design, etc.)
  • Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them
  • General adaptability (aptitude to learn a variety of soft skills, agile mindset)

About the Company

S

S R INTERNATIONAL INC

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