Job TitleSoftware Asset Management (SAM) Analyst –ServiceNow ReconciliationJob SummaryWe are looking for a detail-oriented SAM Analyst to support software asset management operations. This entry-level to early-career role focuses on reconciling software license entitlements with supplier records and maintaining accurate, high-quality data in ServiceNow to ensure compliance and audit readiness.Key Responsibilities
- Perform recurring reconciliations between software license entitlements, supplier records, contracts, and ServiceNow data.
- Investigate and resolve data discrepancies or escalate as needed.
- Maintain accurate ServiceNow records by updating required fields for applications, entitlements, and contracts.
- Import and normalize data from Excel and other sources into ServiceNow (data sources, field mapping, transformations, and validation).
- Research software vendors, access supplier portals for entitlements and invoices, and maintain vendor contact information.
- Support audit readiness through proper documentation, evidence retention, and adherence to licensing and internal control procedures.
- Identify and recommend improvements to reconciliation and data management processes.
Required Skills & Qualifications
- 0–5 years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), software licensing, vendor management, or CMDB operations.
- Strong experience with data reconciliation (comparing entitlements, invoices, contracts, and system records).
- Hands-on experience with ServiceNow (SAM, ITAM, or CMDB modules) or the ability to learn it quickly.
- Advanced proficiency in Microsoft Excel (pivot tables, filters, VLOOKUP/XLOOKUP, large datasets).
- Excellent written and verbal communication skills for collaborating with internal teams and external vendors.
Core Competencies (Skills Taxonomy)
- License Reconciliation & Analysis —Compare entitlements vs. Actual records;document variances and resolutions.
- ServiceNow Data Management —Maintain record hygiene, update fields, and ensure data completeness and accuracy.
- Data Import & Transformation —Create data sources, map fields, apply transformations, and validate imports in ServiceNow.
- Vendor Coordination —Access supplier portals, obtain entitlement documentation, and manage vendor relationships.
- Compliance & Governance —Follow licensing terms, retain evidence, and support audit readiness activities.
- Process & Organization —Manage recurring cycles across multiple vendors with strong attention to detail and minimal supervision.
Preferred Qualifications
- Experience with ServiceNow SAM Pro, ITAM, or CMDB (imports, normalization, governance).
- Familiarity with common software licensing models (subscription, perpetual, user-based, device-based, concurrent).
- Prior exposure to vendor portals and managing proofs of entitlement.
- Understanding of software audit processes and internal controls.