Analysis Skills, Asset Management Software, Code Reviews, Communication Skills, Customer Relations, Data Analysis, Data Quality, Detail Oriented, Enterprise Applications, Establish Priorities, IT Service Management (ITSM), Investment Management, Licensing, Process Improvement, ServiceNow, Software Administration, Software Development, Software Licenses, Technical Support, Time Management
Introduction
We are seeking an independent contractor to support day-to-day Software Asset Management (SAM) operations and application governance. This position will play a key role in reviewing software requests, managing service tickets, and supporting core SAM processes.
Required Skills & Qualifications
- Bachelor’s degree or equivalent combination of education and relevant experience
- 2-5 years of experience in Software Asset Management, IT Service Management, or a related IT operations role
- Experience working within ServiceNow ITSM
- Exposure to software governance or application portfolio management processes
- Familiarity with software licensing concepts, contracts, and entitlements
- Strong attention to detail with the ability to analyze and validate data
- Ability to manage and prioritize multiple requests in a fast-paced, operational environment
- Strong communication skills, including the ability to interact effectively with end users and stakeholders
- Demonstrated ability to work both independently and collaboratively across teams
- Prior work experience in the client's industry
Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
- Experience with software catalog development and maintenance
- Knowledge of ongoing improvement of SAM processes and tools
- Familiarity with enterprise software standards
Day-to-Day Responsibilities
- Review end user software application requests to ensure alignment with enterprise standards
- Manage and respond to ServiceNow tickets related to software requests, access, licensing, and SAM inquiries, ensuring timely and accurate resolution
- Support software governance processes, including intake, evaluation, and routing of new software requests
- Contribute to the development and maintenance of the enterprise software catalog
- Support ongoing improvement of SAM processes and tools
For immediate consideration please click APPLY to begin the screening process with Alex.