Job Description
Do you want to shape how Amazonians worldwide receive HR support? Are you passionate about building intelligent, AI-powered solutions that transform employee experiences? In this role, you will design and build platform features that combine AWS services with generative AI to deliver personalized, efficient HR support to Amazon employees globally. We invite you to join the Employee Services Technology team within Amazon"s People Experience and Technology (PXT) organization.
Key job responsibilities
Design and develop critical platform features that are highly scalable and maintainable, aligning with AWS best practices and your team"s long-term architecture plans.
Architect and implement AI-powered solutions using AWS services to enable predictive support capabilities and automated workflow orchestration.
Design robust integration patterns between multiple HR systems while ensuring data security and compliance, and translate complex business requirements into clear technical solutions.
Mentor engineers on your team through code reviews and design discussions, raising the bar on code quality and engineering practices.
Partner with product managers, business stakeholders, and senior engineers to drive architectural decisions and deliver team-level goals.
A day in the life
You will write maintainable, well-structured code to advance your current project and submit it for team code review. You might design a system to solve a large-scale problem and present your approach in a design document to build consensus. You will attend operations reviews to understand system health, meet with customers to understand their pain points, and review teammates" code to help raise quality. You will also research new technologies that could simplify your team"s systems, resolve trouble tickets, and meet with your manager to discuss career development.
About the team
We are part of Amazon"s People Experience and Technology (PXT) organization, focused on building and evolving Service Central - a platform that transforms how HR support is delivered to Amazonians worldwide. Our team develops solutions that combine AI-powered employee relationship management with streamlined workflows.
Our mission is to empower People Services teams to provide swift, accurate, and personalized support while reducing manual effort and improving operational efficiency. We are currently working on generative AI initiatives and building new features to enhance the employee support experience.
Numbers & Facts
| Location | Dallas, TX |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Amazon Web Services (AWS)unmatched
- Architectural Servicesunmatched
- Artificial Intelligence (AI)unmatched
- Best Practicesunmatched
- Career Developmentunmatched
- Code Reviewsunmatched
- Design Documentunmatched
- Employee Relationship Management (ERM)unmatched
- HRIS/HRMSunmatched
- Information/Data Security (InfoSec)unmatched
- Mentoringunmatched
- Operational Auditunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- Quality Engineeringunmatched
- Software Developmentunmatched
- Software Engineeringunmatched
- Technical Researchunmatched
- Trouble Ticketsunmatched
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