Software Development Engineering Manager, ASK Production Engineering

Imagine what you could do with AI at Apple. The people here dont just build products - we craft the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that support the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. This team is more than a group of engineers -- its a group passionate about Apple products, services, and engineering culture. The team is seeking an experienced Software Engineering Manager to focus on building the next generation of our production-facing ML platforms, and improving the reliability of existing ones using AIOps. Your work will power marquee worldwide Apple experiences such as Apple Intelligence, Search, Siri, and Private Cloud OS, while also helping build new ones. We are a production-infrastructure-facing distributed-systems team designing, building, and growing Apples Machine Learning platform, enabling many of Apples signature apps and experiences. Our work impacts over a billion users and is essential to the success of Apples growth in AIML. Our team is growing, and you will have the unique opportunity to help us shape our culture and processes. As part of this role, you will:

Collaborate to solve complex ML, AIOps, SRE and production-infrastructure problems with the opportunity to invent innovative solutions Evolve the design and architecture to support the continued growth of our AI and LLM-powered Search platform Develop the next generation of services that power Apple Intelligence and Private Cloud OS. Partner with various teams across Apple to develop features and functionality to enable new experiences in the Apple ecosystemDeliver highly reliable AIOps frameworks across ML inference, fine-tuning,training and GPU cluster workloads, and productionize processes for high SLOs. Engineer microservices for ML-powered search to help deliver worldwide Apple Intelligence experiences in a modular fashion. Optimize software-delivery for GPUS, TPUs, ASICs from the ground up. Design and implement monitoring covering health of hardware platforms, networking fabric, workload telemetry,, microservice health, and resource utilization, giving the engineering, production, and finance teams a view into operational health and utilization. mprove the reliability of worldwide traffic and load balancing for Apple Intelligence.10+ years of experience building and running scalable services in public clouds Senior-level engineering-management experience with Search, Voice-assistants, AIOps, ML, and cluster operations Demonstrated track record in collecting high-level requirements, translating them into pragmatic solutions, and mobilizing cross-functional teams to achieve them Experience developing and operating multi-cloud infrastructure worldwide with focus on ML-powered search and AIOps. Proficient with various programming languages such as Java/Python/Go for automation or integration with multiple APIs. Ability to continuously learn new skills and technologies Solid communications skills, proven capability in working with cross-functional technical and business teams and varying levels of management in a professional manner. Bachelor's Degree in Computer Science or equivalent related experience. Deep understanding of Search and Voice-assistant technologies, past, present, and future. Proven track record in managing high-performance teams of expert engineers Understanding of AIOps, especially for the global delivery of highly-reliable, highly-performant consumer-facing workloads. Proven mastery of load-balancing, observability, microservice architectures, security & cryptography, performance and reliability Experience in collecting data and optimizing services for different kinds of hardware Strong design, communication and cross-functional management skills Programming Languages: Go (golang), Python and Java. OS: Linux experienc