Software Development Manager, Amazon Leo | Customer Returns

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to deliver fast, reliable internet to customers and communities beyond the reach of existing networks. Amazon Leo will help close the digital divide by serving a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

We are seeking an innovative and customer-obsessed Software Development Manager to lead an engineering team at Amazon Leo. In this role, you"ll lead the design and delivery of the systems that power Amazon Leo"s customer returns experience, building from the ground up in a fast-moving environment. You"ll foster a culture of rapid innovation and quick iteration, where experimentation thrives and teams move fast to deliver high-quality solutions. You"ll lead a team of talented engineers building scalable, reliable infrastructure and services that serve millions of customers worldwide - even in countries where Amazon does not currently operate. Your vision and leadership will be crucial in creating durable, well-architected solutions that raise the bar on customer experience and operational efficiency.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder).

Key job responsibilities

• Aid in the design and delivery of AI-powered agent tooling, intelligent automation, and foundational infrastructure for customer support
• Develop a strategic plan for the growth of the team, both from a software services and organization perspective
• Hire & develop a diverse team of software engineers passionate about revolutionizing satellite internet customer support
• Help on-board and mentor new team members
• Drive technical architecture decisions and establish engineering best practices for scalable, reliable systems serving millions of customers globally
• Partner with product managers, UX designers, TPMs, and peer teams to design software systems and interfaces that fulfill customer needs for AI-first support experiences
• Foster a culture of rapid innovation and experimentation, balancing speed with engineering excellence in a startup-like environment

A day in the life

Have you wanted to build the software and services behind an advanced global telecom network? In this role, you will design, build, and maintain critical components of Amazon Leo, contributing to a mission that brings connectivity to unserved and underserved communities worldwide.

About the team

The Leo Customer Returns team builds the engineering solutions that provide the best customer returns experience to Leo customers world-wide. Our team combines the innovation and agility of a startup with the resources and scale of Amazon. We foster a culture of collaboration, mentorship, and continuous learning, where engineers at all levels share knowledge and grow together. You will work on challenging problems with meaningful global impact.