Software Development Manager, Console Telemetry

EC2 Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Interested in leading a software team that is a critical part of the control plane of AWS? Would you enjoy broad yet equally deep scope that impacts all AWS systems globally? Are you up for leading the software team that is at the interface of hardware and software?

You will have the opportunity to lead the team that builds, refactors, upgrades, and scales distributed software systems for AWS Console Services. You lead the service development, team management and coaching, operations, technical/business tradeoffs, and long term strategy, budgeting. You work with senior AWS leadership to plan for the future.

Why it's high-impact: Our services ensure that AWS services can control AWS hardware and to monitor this hardware for health and functionality.

Key job responsibilities

Effectively mentor and manage a team of software development engineers

Ensure that monitoring systems meet and exceed the requirements from Hardware Engineering Services and from our service owner customers (EC2, S3, EBS, et al)

Drive operational excellence

Contribute to and lead design, architecture, process and development discussions

Argue for the right outcomes with data, conviction and diplomacy

What's the challenge: Our space is fast-moving, and has a large number of ambiguous and difficult challenges. You will have a team of highly skilled software developers, support from your leadership, and you"ll own your space. You will be responsible for identifying solutions, trying ideas, given space to fail and iterate to produce products that your customers love.

Who would succeed in this role: Deeply technical leaders, who stay close to the customer, daily operations, employee growth, as well as the architecture and design. A leader who can coach their team on developing and operating systems at scale and who reaches out across the organization to enlist input from key engineers to leverage the experience of the broader team. A person who dives deep in to a problem to deeply understand how things work, when to make subtle change, and when to disrupt the status quo to achieve the right results.

A Software Development Manager in EC2 Infrastructure Services needs to have key qualities to lead teams and steer successful projects.

Technical Expertise - Strong understanding of networking and DHCP, distributed systems at scale, software development processes, architecture at scale, data pipelines, global deployments, system design, and cloud proficiency.

People Management/Leadership Skills - Ability to inspire and motivate teams. Run 1:1"s, project checkpoints, weekly project review meetings, agile ceremonies (daily stand-up, planning, backlog grooming, retro) provide coaching and advocate for promotions. Helping engineers to grow in their career, mentoring, coaching engineers in the team and organization.

Customer Focus - Understanding of customer needs and the ability to translate them into technical requirements and solutions. Key Product Manager for the team. Building out requirements and have impact on stakeholders through Road Map Vision.

Project Management - Planning through 2026 and beyond, execution and monitoring, meeting deadlines, and delivering quality results. Owner of project communication. Agile Methodology. Daily stand ups. Bi-weekly task planner for team and Sprint planner. Capital project delivery.

Operational Excellence - Strong analytical skills to identify issues, evaluate options, and bias for action to implement effective solutions. Owns operations and health of systems through dashboard.

Strategic Thinking - Ability to align team goals into broader AWS Hardware Engineering Services. Build out Roadmap into 3-5 Year Vision. Present and connect with leaders in organization and customers on Roadmap. Adjust yearly planning to support overarching Vision. Look for ways to influence cross-functional teams by closely following known and unknown customer needs. Launch and lead project work in other areas to support Vision.

Quality Assurance - Hold high bar for unit, integration and pre-prod testing before deploying code changes to production. Showcase deployment safety testing and code inspections to fix errors upstream and downstream.

Innovation - Vision must have aspects of customer features and needs. Anticipating future technology in the pursuit of innovative solutions to enhance product offerings.

Key job responsibilities

Effectively mentor and manage a team of software development engineers

Ensure that monitoring systems meet and exceed the requirements from Hardware Engineering Services and from our service owner customers (EC2, S3, EBS, et al)

Drive operational excellence

Contribute to and lead design, architecture, process and development discussions

Argue for the right outcomes with data, conviction and diplomacy

A day in the life

An effective SDM for EC2 Console Services will coach engineers, puts in place excellent closed loop mechanisms, drives OP1/OP2 for Monitoring, sets Director/MBR/Northstar Goals, sets a high systems design goal, and drives program management excellence through TPMs. This SDM will work closely with the counterparts in Hardware Engineering Services, S3, EC2, EBS, Annapurna, DCO, Data Center Automation and other areas in AWS to meet their technical and business requirements.

A day in the life

As a Software Development Manager, you will work with your customers, peers, and TPMs on execution of product roadmap. You will own the EC2 Console Telemetry Services which is a critical service in Data Centers and Manufacturing to vet capacity and host health. In this position, you will be managing your team and work with other SDM's or stakeholders in designing, developing, and delivering solutions to our customers. You own supporting production issues and tickets.

About the team

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.