Software Development Manager, GCID (Global Capacity & Infrastructure Development)

Application deadline: Oct 13, 2026

Are you passionate about leading a critical high-impact, growing systems and software development team? If so, join us! This role is responsible for leading a global team accountable for prioritizing, planning, executing, and managing build and development projects across a suite of tools, which serve the builders of AWS Infrastructure. This program includes but are not limited to: feature and service builds, technology migrations, legacy architecture deprecation, integrations with other AWS teams, and new tooling onboarding.

A Software Development Manager at Amazon understands the larger AWS Infrastructure picture (i.e., telecommunications infrastructure, datacenters, customer needs, business opportunities, and problems to be solved), facilitates connections to customers, and guides the team in using the working backwards process to ensure the right solutions are developed and prioritized. This role is tactical and strategic: it is responsible for identifying strategic opportunities that solve tactical problems, and knowing when to invest in one over the other to deliver the greatest impact with the smallest investment.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

Key job responsibilities

Software, Systems and Tooling Strategy, Creating a Roadmap: Identify, define, and drive the systems strategy, vision, and roadmap for internal tools and the associated features. Collaborate with Business Owners and Engineering Owners to align product priorities with business goals.

System Development Leadership: Proven track record of leading cross-functional teams in a product management capacity. Demonstrated ability to inspire and guide teams to achieve product excellence and drive innovation.

Telecom Expertise: Possess a deep understanding of telecom infrastructure technologies (including Fiber, DWDM, IP etc), expertise in building OSS/BSS GIS Geospatial systems, their architecture, and their role in ensuring efficient operations.

Lead the end-to-end software and systems development process, including requirement gathering, design, development, UAT, and deployment of all new systems and features. Drive the creation of high-quality features that meet user needs and exceed expectations.

Cross Collaboration: Work closely with business, Optical, Border Engineering, and Network Operations to ensure seamless and timely execution of the product roadmap. Foster a collaborative environment that encourages effective communication and problem-solving.

A day in the life

This Software Development Manager role is within the Global Connectivity Infrastructure Development organization. The team has a wide range of responsibilities: we develop tooling roadmaps, implement process solutions, collaborate with peers and stakeholders across organizations to ensure our employees have the efficient tools and processes to execute on their goals. Our infrastructure moves terabits of traffic across the globe to and from the Internet at any given moment, and represents one of the largest networks in the world, requiring complex solutions to ensure that our employees can provide network capacity and always stay ahead of demand.

• Why AWS*

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

• Diverse Experiences*

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

• Work/Life Balance*

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

• Inclusive Team Culture*

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

• Mentorship and Career Growth*

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the team

Within AWS Networking, the Global Capacity Infrastructure Development organization is responsible for connecting Amazon locations to one another, and then to the global Internet. With connections to thousands in hundreds of locations across the world, our mission is to deliver connectivity experience that sets the global standard for performance, availability, security, and cost, making Amazon the clear choice for our customers' needs. Our team provides high-performing Internet connectivity for a wide range of use cases, such as retail, video streaming (Prime Video), content delivery (CloudFront), DNS (Route53), AWS services (such as EC2/S3), consumer devices (such as FireTV/Kindle/Echo), and more.