Software Development Manager, Knowledge Management & Documentation

Apple converts innovative concepts into high-impact products through a rapid development cycle. We seek dedicated professionals to drive collective knowledge management achievements. This role requires the ability to architect robust, elegant solutions for documentation at scale-helping engineers find information that isn't outdated, wrong, or hidden. The successful candidate must possess expertise in content authoring, generation, categorization, maintenance, and retirement approaches across a large enterprise. Our team specializes in building foundational documentation platforms that enable seamless knowledge discovery and contribution across various internal engineering teams. We are actively recruiting a highly qualified Knowledge Management Manager for the Apple Cloud Services Engineering team.

As Senior Engineering Manager of Knowledge Management & Documentation, you'll lead technical writers creating professional documentation for complex systems while driving strategic improvements to knowledge management across Apple Services Engineering. You will lead documentation and knowledge management for Apple Services Engineering. As well as manage a team of technical writers while solving how thousands of engineers discover accurate, current information at enterprise scale.

Manage technical writers producing internal and external documentation for engineering and product audiences

Design and implement technical architecture for documentation platforms and AI-powered knowledge management systems

Define documentation standards and engineering processes that scale across thousands of engineers

Partner with engineering teams to build automated content generation, validation, and lifecycle management tools

Engineer AI-powered documentation solutions for generation, maintenance, and semantic search-with appropriate human oversight

Influence platform decisions and technical architecture across Apple Services Engineering, IS&T, and Software Engineering

Build scalable systems that solve documentation discoverability-ensure engineers find current information through intelligent search and recommendation engines

Establish automated lifecycle management processes using data pipelines and analytics for content creation, maintenance, and retirement

Champion accessible, accurate information delivery through robust technical infrastructure to engineering leaders

8+ years in technical documentation, knowledge management, or platform engineering

3+ years managing technical writing teams and engineering projects

Experience with documentation platforms at enterprise scale (10,000+ engineers) and modern web technologies

Strong technical background understanding complex software systems, APIs, and distributed architectures

Proven ability to influence stakeholders and drive technical decisions across organizations

Experience with docs-as-code workflows, CI/CD pipelines, and automated content systems

Excellent communication skills and hands-on technical implementation experience

Experience at large technology companies building documentation platforms and knowledge management systems at scale

Background in software engineering, platform development, or technical architecture

Track record engineering AI/LLM technologies for documentation-generation, semantic search, quality assessment, and automated maintenance

Experience building developer tools, internal platforms, and scalable technical solutions

Familiarity with modern tech stack: cloud platforms, containerization, search technologies, and data pipelines

Success leading platform migrations, system transformations, and technical modernization efforts

Understanding of developer experience and measurable impact of technical infrastructure on engineering productivity

Ability to architect technical solutions and articulate platform strategy and ROI to executives