Software Development Manager, Network Monitoring and Remediation

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS operates one of the world"s largest and most complex networks - and it"s growing fast. Millions of customers run mission-critical workloads that depend on us being always on.

Network Monitoring and Remediation (NMR) is the team that makes that possible. We prevent, predict, detect, and remediate network impairments before they reach customers. Our systems ingest trillions of telemetry data points daily from millions of network devices, apply advanced streaming analytics and ML/AI to surface actionable signals, and drive automated mitigation through our event management platform. Today, over 98% of detected issues are resolved without human intervention. For the remainder, we provide expert diagnostic tooling that enables operators to act decisively. Our vision: every network failure is pre-emptively resolved by autonomous systems - zero customer impact, zero human intervention.

We"re looking for a Software Development Manager to lead a team building an ambitious data management and observability product at the heart of this mission.

Why This Role:

This is a high-impact opportunity with enormous growth potential. You"ll own the end-to-end lifecycle - design, development, testing, and deployment - of systems that protect the backbone of AWS. We want a leader who is passionate about people, distributed systems, and delivering for customers. You"ll combine deep technical expertise with strong people leadership: mentoring engineers, contributing hands-on, and driving clarity on complex technical problems.

As an SDM at Amazon, you"ll be part of a broader technical leadership community that shapes business strategy, partners with senior executives, attracts top talent, and delivers results at scale.

What You"ll Do

• Build, lead, and grow a world-class software development team.
• Drive the design, implementation, and deployment of highly distributed, large-scale services.
• Lead complex, multi-team, cross-functional programs from ambiguity to delivery.
• Attract and develop exceptional engineering talent - on your team and beyond.
• Partner with senior leadership on business planning, resource strategy, and goal-setting.
• Define and execute long-term technical and business strategy.
• Apply strong judgment and creative problem-solving to high-stakes decisions.
• Connect technical decisions to business context across organizational boundaries.
• Stay ahead of industry and technology trends to inform your roadmap.

Key job responsibilities

• Lead, mentor, and hire-for a world-class software development team.
• Lead the design, implementation, and deployment of successful highly distributed, large scale services.
• Serve as a lead on demanding, complex, multi-team, cross-functional projects.
• Actively participate in hiring talented people and assisting in the career development of people within and outside your team.
• Play a critical role in the broader business planning; working closely with senior executives to develop business targets and resource requirements.
• Define long-term technical and business strategy and goals.
• Demonstrate high levels of creativity and the right judgment, most of the time.
• Understand business context to decisions made within and across groups.
• Maintain a current understanding of industry and technology trends.