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Skills
- Agile Programming Methodologiesunmatched
- Analysis Skillsunmatched
- Career Developmentunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Environmental Impactunmatched
- Leadershipunmatched
- Mentoringunmatched
- Operational Improvementunmatched
- Order Managementunmatched
- Problem Solving Skillsunmatched
- Product Demonstrationunmatched
- Product Planningunmatched
- Resolve Customer Issuesunmatched
- Software Developmentunmatched
- Sprint Planningunmatched
- Standup Meetingsunmatched
- System Operationsunmatched
- Team Lead/Managerunmatched
- Team Playerunmatched
- User Interface/Experience (UI/UX)unmatched
Description
Do you want to influence the experience of millions of customers? Do you want to work in a collaborative environment that impacts products from across the company? Our team owns and builds customer-facing experiences - Your Orders, Order Details which help us realize our mission of providing a perfectly executed, transparent, and flexible delivery experience that customers LOVE. Your solutions will provide the data needed to anticipate and resolve customer"s questions before they are asked. At Amazon, we are known for our customer obsession.
As a SDM on this team, you will be responsible for hiring and leading a team of engineers in designing and building innovative delivery experience for our customers. You will work with a diverse, talented, experienced, tech, product, and UX team members. You will innovate to design simple but scalable solutions for problems never solved before that enforce Amazon"s Customer Obsession. You will have the opportunity to work with business partners, senior leadership and engineers, influence and drive product vision and lead the design of our systems.
Key job responsibilities
- Hire, lead and develop a high performing team of engineers which owns a set of services that power post purchase experience for Amazon across 23 countries.
- Strong abilities to partner with stakeholders across product, tech and other teams within Amazon Stores org that leverage our services and deliver on team/ organization goals
- Defining the strategy and product/technical roadmap
- Maintain a high bar on resiliency and operational health of the systems owned by your team
- Drive yearly and quarterly roadmap planning making right tradeoffs / judgment calls depending on the technical and business needs
A day in the life
- 1:1 with engineers in your team, stakeholders and leaders
- Participate in team rituals - Sprint planning, Daily stand up, Sprint demo, backlog grooming
- Monitor / improve operational health of the systems owned by your team - Ticket analysis, software risks
- Roadmap development working with product team and Senior engineers
- Mentoring and career development of engineers in your team
Numbers & Facts
| Location | Bellevue, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles