Salary: $Commensurate with experience
Benefits: The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan, and tuition benefits for employees and their eligible dependents. Learn more and explore benefits atwww.duq.edu/benefits
Location: Computer Technology Services
Position Status: Full-time
Hours: 8:30AM-4:30PM
Position Number: 41705/10-1194
FLSA Status: Exempt
POSITION SUMMARY:
The Software Engineer II is responsible for designing, developing, and implementing software solutions that address complex business needs and support strategic initiatives. In collaboration with stakeholders and team members, this position translates business requirements into innovative, user-centered solutions and applies modern technologies, methodologies, and best practices throughout the software development life cycle. This role provides exceptional customer service through proactive communication, responsiveness, and a commitment to delivering high-quality solutions that meet business unit needs.
The successful candidate will be a highly motivated self-starter who brings energy, initiative, and a passion for problem-solving. They will bring a collaborative mindset, approach challenges with a sense of urgency, and demonstrate a commitment to continuously improving processes, enhancing efficiency, and delivering high-quality results. Upon successful completion of the on-campus onboarding and training period, employees may choose either a remote or on-campus work arrangement that best supports their work style. Individuals in this role should anticipate being on campus a minimum of two times per year, as well as periodically to support operational and business needs.
DUTIES AND RESPONSIBILITIES:
Provides support for high priority web services including the University web portal and mobile application, as well as other custom and third-party software solutions (includes scheduling and performing application installations, maintenance, monitoring, patches, performance tuning, upgrades, account management, and theme and custom feature development). Performs application troubleshooting including initial assessment, review of log anomalies and root cause analysis. Will work with a team of other IT areas including Systems Administrators, Database Administrators and Network Engineers to ensure proper performance and high availability of custom and third-party web applications.
Develops and supports in-house JAVA applications including design and development of user-centric interfaces for web and mobile applications. Develops and supports Single-Sign-On solutions including Ethos Identity Services, Shibboleth and JAVA encryption based SSO applications. Develop software solutions to support application integration including integration between the University portal and mobile applications with University CMS, University ERP and custom web applications.
Configures vendor-provided APIs or develops custom APIs to enable system integrations using technologies such as single sign-on (SSO), LDAP authentication, and identity management solutions.
Builds features and applications with a mobile responsive design and ensure compatibility across current browsers and platforms.
Recommends browser compatibility requirements. Adheres to standards and examines sites/applications for Section 508/ADA and Web standards compliance issues. Tests all released code for compliance.
Creates and manages service requests with vendors and take necessary maintenance and troubleshooting actions. Responds to and resolves basic issues, escalates issues when necessary, and works with end users and/or other technical or functional teams to diagnose and correct problems. Maintains relationships with counterparts at other institutions while remaining active on message boards and mailing lists related to tasks performed.
Leads small to medium-sized projects and participate in software evaluations to support evolving business needs. Assists in the collection of data, and aids in the creation of performance metrics to look for opportunities to improve software.
Implements security and data protection settings, enforcing security procedures and best practices at all times. Helps to identify and investigate security risks.
Assists in the development of standards, procedures and processes for application engineering, application integration, application approval and testing for all the web and mobile based services. Provides guidance and mentoring to junior level team members in support of best practices for application systems analyzing, software engineering and testing.
Creates, reviews, and updates Web Services team documentation including functional and technical specifications, source code notes, schematics, overviews and training documentation according to standards. Creates training documentation and train end users on functional uses of Web applications.
Completes other duties as assigned.