Software Engineer Manager - Customer Platform Engineering(Remote)

Position Purpose:

We are looking for an experienced Engineering Manager to lead a high-performing team of engineers building the foundational customer identity, payments, preferences, and privacy platforms that power The Home Depot's omnichannel experience - serving 20M+ Pro and DIY customers across web, mobile, and in-store. In this role, you will own end-to-end engineering delivery across four interconnected enterprise platforms at scale - managing people, architecture decisions, and quarterly commitments in a fast-paced, high-visibility environment. You will partner daily with Product and Principal Engineers to shape roadmap, align capacity, and execute against strategic priorities. As the Engineering Manage, you will have a direct impact on systems that touch every customer transaction and identity interaction across all selling platforms with an AI-first engineering culture.

Key Responsibilities:

• 30% Delivery & Execution:
• Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Works with vendors and partners for the successful implementation of critical tooling and platforms
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
• Evaluates new technologies for adoption across the enterprise
• Participates in and leads review board sessions to drive consistency across the enterprise
• Fills in on product teams for engineers who are out of the office
• 10% Support & Enablement:
• Fields questions from engineers, product teams, or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Provides application support for software running in production
• Acts as a technical escalation point for the engineers on the team
• 50% People:
• Provides leadership, mentoring, and coaching to Software Engineers
• Attracts, retains, and develops top talent to build a world class Software Engineering Team
• Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
• Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
• Acts as a proponent of modern software development practices
• Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
• 10% Learning:
• Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
• Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems

Direct Manager/Direct Reports:

• Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Mastery of an object oriented programming language (preferably Java)
• Must be legally permitted to work in the United States

Preferred Qualifications:

• 6-8 years of engineering leadership experience, with a track record of growing engineers and delivering complex, distributed systems at enterprise scale
• Deep fluency in AI-augmented engineering - you actively use and champion tools like GitHub Copilot, Gemini Enterprise, and Claude, and you hold your team accountable to measurable AI adoption
• Comfortable with agentic workflows, MCP integrations, and responsible AI governance in production environments
• Strong foundation in modern backend engineering: Java, Spring Boot, GCP, Cassandra, distributed search (Solr, Elasticsearch, MongoDB)
• Experience driving platform reliability, observability, cloud cost optimization, and security compliance across large-scale microservices
• Ability to lead through ambiguity, manage cross-team dependencies, and drive change across a large engineering organization
• Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs

• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Develops Talent: Developing people to meet both their career goals and the organization's goals

• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives

• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action

• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear

• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

• PAY RANGE

• PAY RANGE

Starting pay may vary based on factors including, but not limited to, position offered and location.

$140,000.00 - $240,000.00

• Work Location

• Work Location

Remote/virtual - Associates in remote roles complete their primary job responsibilities from home. Depending on the position, a remote role may be entirely virtual or it may require living within a commutable distance of an assigned company office to support occasional, in-person responsibilities.

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Work Location

Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.

Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.

Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.

Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

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