Support and manage customer facing software activities for Lam Etch and Deposition products and associated software applications including escalation management upgrades patch creation and testing and maintenance of install base health at customer sites.
Investigate, troubleshoot, debug, and resolve software and system level issues by analyzing logs, reviewing code where needed, and collaborating with cross functional engineering teams to identify root causes and drive issues to closure.
Partner with development program management and cross functional engineering teams to support new product and feature introductions by understanding product roadmaps and driving Alpha, Beta, and customer readiness.
Validate new products, features, and fixes by creating and executing test plans, performing hands-on validation on tools, and documenting results to ensure customer readiness.
Participate in technical and program reviews, including Concept & Feasibility (C&F), FMEA, Alpha, Beta, Readiness, design reviews, and escalation reviews, providing technical input and readiness assessments.
Collaborate across cross functional teams to ensure timely issue resolution and continuous improvement in software quality.
Drive effective customer communication by creating customer facing documentation and notification packages related to software fixes, upgrades, and feature introductions.
May visit customer sites to provide hands-on software support and validation, travel up to ~15 may be required.
Requirements
Bachelors degree in computer engineering, Electronics, Mechanical Engineering with 5 years of experience or Masters degree with 3 years experience or equivalent experience.
Key Skills
Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices, and procedures on the basis of:
It is the Companys intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Work Location Models
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories:
Salary
Salary: CA, San Francisco Bay Area Salary Range for this position: $99,000.00 - $220,000.00 The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience, and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors, including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
From smartphones and tablets to wearables and automobiles, it’s hard to go more than a few hours without using a semiconductor-enabled device. The semiconductor industry touches nearly every person on the planet, and chipmakers continue to advance the technology that powers it all.
As a trusted partner to the world’s leading semiconductor companies, we welcome challenges and we deliver. That’s why, today, nearly every advanced chip is built with Lam technology.
Our innovative wafer fabrication equipment and services allow chipmakers to build smaller and better performing devices. We combine superior systems engineering, technology leadership, and a strong values-based culture, with an unwavering commitment to our customers.