Software Engineering LMTS

Lead Applied Scientist – AgentForce

The AgentForce Data Science team powers the core Large Language Models (LLMs) behind Salesforce's production-grade AI agents. Our work directly impacts millions of users by enabling trustworthy, scalable, and high-performance AI systems across customer support, sales, marketing, analytics, and internal productivity workflows.

We operate at the intersection of cutting-edge research and real-world deployment, owning the full model development lifecycle—from research ideation and training to fine-tuning, evaluation, continuous learning, and production rollout.

We are seeking a strong Lead/Principal Applied Scientist to drive advanced LLM research and model development for AgentForce's production services. This role requires hands-on involvement across the full model development lifecycle, in addition to technical leadership and mentorship.

The ideal candidate is both a strong individual contributor and a technical leader, serving as a primary point of contact (POC) for major AI initiatives while shaping long-term research and modeling strategy.

Research, Modeling & Hands-On Execution

• Own and execute hands-on work across the full model development lifecycle, including data preparation, model training, fine-tuning, evaluation, iteration, and deployment readiness.
• Lead end-to-end research initiatives on LLM training, fine-tuning, alignment, and optimization for production use cases.
• Design, implement, and iterate on reinforcement learning (RL) and continuous learning pipelines (e.g., RLHF, RLAIF, offline/online feedback loops).
• Conduct rigorous experimentation, ablation studies, and failure analysis to drive measurable model improvements.
• Translate research prototypes into production-grade models that meet latency, scalability, reliability, and safety requirements.

Technical Leadership

• Serve as the technical POC for complex AgentForce AI projects, driving alignment across research, engineering, product, and platform teams.
• Define best practices for model training, fine-tuning, evaluation, and release readiness.
• Influence architectural and modeling decisions across the AgentForce AI stack.

Mentorship & Thought Leadership

• Mentor junior scientists and engineers through direct technical guidance and code-level reviews.
• Foster a culture of strong scientific rigor, reproducibility, and ownership.
• Contribute to Salesforce's external research presence through publications, talks, and collaborations.

Education & Research Background

• PhD in Computer Science, Machine Learning, AI, or a related field. Strong publication record in top-tier venues (e.g., NeurIPS, ICML, ICLR, ACL, EMNLP) or equivalent industry research impact. [Nice to have].

Core Technical & Hands-On Requirements

• Demonstrated hands-on experience owning the full model development lifecycle, not limited to research or design.
• Deep expertise in large-scale model training and fine-tuning, especially for LLMs.
• Strong background in reinforcement learning, preference learning, or human-in-the-loop learning.
• Experience building and maintaining continuous learning systems using real-world feedback signals.
• Solid understanding of model evaluation, alignment, and robustness in production environments.

Coding & Tooling

• Advanced proficiency in Python, with significant hands-on coding experience.
• Deep experience with PyTorch, TensorFlow or similar deep learning packages.
• Practical experience with modern LLM tooling, such as:
• • Hugging Face (Transformers, Accelerate, PEFT)
  • Distributed training frameworks (DeepSpeed, FSDP, etc.)
  • ML orchestration and scaling tools (Ray, Kubernetes, internal platforms)
  • Strong data analysis and experimentation skills (NumPy, Pandas, custom evaluation pipelines).

Leadership & Collaboration

• Experience mentoring and developing junior researchers or engineers.
• Strong communication skills across research, engineering, and executive stakeholders.

Why Join AgentForce?

• Work on mission-critical LLM systems at massive scale.
• Own models end-to-end, from research to production impact.
• Shape the future of enterprise-grade AI agents.
• Collaborate with world-class researchers and engineers.
• See your research ship, scale, and matter.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future—but to redefine what's possible—for yourself, for AI, and the world.