The Software Platform Developer is responsible for the implementation, configuration, and maintenance of specific software platforms and supporting technologies. This role involves analyzing functional specifications, designing technical solutions, configuring and customizing platforms, and performing testing. Additionally, the developer will troubleshoot existing configurations, provide technical support, and document all development work to facilitate knowledge transfer and ensure best practices.
Key Responsibilities:
Review and translate functional specifications into technical design documents.
Develop, configure, and maintain software platforms and related tools.
Implement and customize out-of-the-box solutions included within the platform.
Perform rigorous testing on all development work to ensure quality and performance.
Troubleshoot, analyze, and resolve existing configuration issues.
Provide technical support and guidance to customers and internal teams.
Document all development processes and conduct code reviews with the team.
Ensure platform solutions align with business objectives and best practices.
Skills & Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong experience in developing, configuring, and maintaining software platforms.
Proficiency in relevant development tools and frameworks, including:
MuleSoft Developer
ServiceNow Developer (Catalog Builder, Form Builder, UI Builder, Flow Designer, Script Includes, Business Rules, Service Portal, and Integration Hub; working with ITIL, Customer Service Management, and custom business applications.)
Salesforce Developer (Apex, Objects, OmniStudio, and Digital Experience.)
Strong problem-solving and analytical skills.
Experience in troubleshooting and providing technical support.
Excellent communication and collaboration abilities.