Kambrian Corporation is a high-growth IT VAR (value-added reseller) to business and public sector customers providing software, software, and services solutions. We are looking for an enthusiastic and motivated IT Operations Specialist with intellectual capacity. This position provides excellent learning and professional growth opportunities. The ideal candidate would be someone with both customer and technical skills to help grow our business. An ideal candidate is someone who loves working with technologies, customers, vendors and peers.
Responsibilities: • Use business acumen to maximize profits and win bids • Be responsive to customers in clear and prompt communications and understand customer’s IT and business requirements • Ability to drive communications and solve issues with multiple parties, customers, distributors, and OEM/software publishers • Deliver quality quotes and process orders efficiently • Respond to RFP with proposals showing attention to details in documents and pricing • Ability to understand complex BoM (Bill of Material) like hardware configurations (HPE, Cisco and others) or software licensing models and catch errors • Ability to communicate Kambrian value propositions with external customers/OEM to win business • Take OEM or software publisher training as needed enhance IT knowledge to help customers • Help out on internal IT projects as needed • Assist with marketing team as needed
Goals: • Revenue and profits targets • Develop new accounts • Achieve high customer satisfaction with customers and OEM/software publishers • Get referrals from distributors and OEM/software publishers
Minimal technical knowledge required or preferred: • Microsoft technologies, Basic Windows Server, Microsoft Office 365, Intune • Quickbooks preferred; Quotewerks (quoting software); CRM tools
Skills and Experience requirements: • Communications skills, maturity, and professionalism • Self-learner, problem solver interested in learning new technologies like AI and cyber security • Flexibility to take on new tasks and pivot • Ability to deal with complexity in technologies or deliverables • Ability to multi-task and prioritize to maximize efficiency • Prior work experience in IT for at least three years