Software Solutions Architect

Required Education
• Bachelor's Degree

Required Certification
• 2-3 Salesforce certifications required

Preferred Certification
• Database-related certifications
• Salesforce Architect Certification

Required Skills:
• 5+ years of experience gathering and analyzing business and technical requirements in collaboration with stakeholders
• Experience designing and implementing CI/CD pipelines, including pipeline-as-code, branching strategies, automated code reviews, and testing aligned with organizational goals
• Strong ability to communicate technical concepts clearly and effectively to both technical and non-technical audiences
• 5+ years of hands-on experience with Salesforce, SQL, Java, and web services development

Preferred Qualifications
• 5+ years of experience working within Agile development environments
• Strong experience with Oracle SQL development, including query execution and performance tuning
• Experience working with DevOps practices, including automated builds, testing (regression/smoke), and multi-environment deployments
• Demonstrated ability to troubleshoot complex system issues and provide technical guidance/leadership to development teams

Preferred Skills
• Experience working on enterprise-level implementations
• Salesforce Architect certification (new requirement)

Overview:
The architect is responsible for leading the design, development, and implementation of enterprise-grade Salesforce solutions, ensuring architectural integrity, platform optimization, and alignment with Client strategic and operational goals. This includes transitioning legacy systems to a modern Salesforce-based platform, with a focus on Sales Cloud, Service Cloud, Experience Cloud, and Field Service Lightning (FSL).

Job Responsibilities:
• Leading end-to-end architecture and technical design of Salesforce solutions that support case management, field service operations, and user engagement
• Conducting org health checks and platform assessments, and delivering actionable recommendations based on Salesforce best practices
• Participating in Design & Discovery sessions and promoting the adoption of Salesforce's Well-Architected Framework
• Providing technical leadership and mentorship to development teams, including state employees and contractors
• Collaborating with business analysts, product owners, and stakeholders to translate complex business requirements into scalable, maintainable Salesforce solutions
• Overseeing proof-of-concepts (POCs) to validate technical feasibility and business value of proposed solutions
• Ensuring secure application development lifecycle (SADLC) practices are followed throughout all phases of development and deployment
• Setting the technical direction for Agency applications.
• Ensuring compliance with security, performance, and regulatory standards

Primary Duties (80%):
• Serve as the development specialist responsible for the design, development, testing and documentation of the technical software solutions. Solve system design problems and programming issues. Ensure that the solutions are integrated and enhanced to meet the needs of the agency's business plan
• Lead development of software applications, server components and services using various development tools and agency approved/supported technologies.
• Plan/Coordinate integration of systems within the business area, external partners, state agencies, and hosting platforms.
• Lead/Direct impact analysis of changes due to legislation, requests, or changes in governmental and business processes
• Review/Approve presentation materials for technical review meetings, approval sessions, application demonstrations
• Ensure that technical design strategies or applications adhere to agency policies, standards, and guidelines

Primary Duties (15%):
• Provide technical leadership to the application development team, agency, and external groups
• Work with teams and product owners to refine SADLC, prioritize agile backlogs, and maintain release readiness/schedule
• Ensure compliance with ECM standards and procedures across development, system test, user acceptance testing, security, and production environments, includes coordinating, creating, approving, and monitoring required work items
• Make technical recommendation(s) and/or decision(s) for changes to the Bridges application based on user requirements
• Solve complex system design and programming problems which ensure high security is addressed for client level of data
• Plan for coordination, development, testing and integration of systems and data with Bridges

Primary Duties (5%):
• Research and evaluate relevant technology as it pertains to the business strategy
• Maintain thorough, up to date knowledge of programming techniques used in software development in line with the Client technology standards
• Recommend configuration management tool best practices
• Identify/Share/Recommend improvements to tools and technology to development team