Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively
Numbers & Facts
Location
Shreveport, Louisiana (Remote)
Website
https://www.i3verticals.com
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Remote Accessunmatched
Software Administrationunmatched
Software Developmentunmatched
Team Lead/Managerunmatched
Technical Supportunmatched
Time Managementunmatched
Training/Teachingunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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