Software Support

Job is located in Des Moines, IA Job Responsibilities · Ability to work with multiple groups within sales, service, and engineering. · Train customers on new software, and provide ongoing support · Setup customer accounts through data provided by the customer · Check customer provided cards and match them with readers · Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan · Document issues and suggest improvements on features and processes · Collaborate with the engineering and product management teams to help reproduce and resolve issues