Software Support Engineer

TRUMPF

Farmington, Connecticut

JOB DETAILS
SKILLS
CAD (Computer-Aided Design) Software, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Communication Skills, Computer Programming, Computer Skills, Consulting, Customer Support/Service, Electronics, High Tech Industry, Information Technology & Information Systems, Machine Tool, Microsoft Product Family, Software Administration, Software Design, Software Engineering, Systems Administration/Management, Systems Maintenance, Technical Support, Telephone Skills, Willing to Travel
LOCATION
Farmington, Connecticut
POSTED
4 days ago

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Software Support Engineer is responsible for supporting TruTops Software.  The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal working.

Duties & Responsibilities

  • Technically support TruTops software (CAD/CAM software) via phone and on site when needed.
  • Consult with customers about software system design and maintenance.
  • Troubleshoot software related problems.
  • Accurately report technical conditions and information from the customer.
  • Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces
  • Perform required work with minimal supervision.
  • Travel up to 15%, including overnight travel. Travel throughout North America is required, some international travel.

Experience

Excellent communication skills, as well as, telephone etiquette. Ability to communicate patiently and diplomatically is mandatory. Must have a professional customer service attitude. Ability to work both independently and in a team environment. Solid Computer / IT background.

Education

BA in Information Technologies or similar degree or formal training in systems support (e.g. Microsoft training) desired.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at

HRgeneral@us.trumpf.com

. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

About the Company

T

TRUMPF

"Trusting in brave ideas" - this is our promise to everyone who works for us. As a family business, we decide long-term and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the networked manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.

We offer our customers innovative, high-quality products as well as solutions to their problems in the areas of sheet metal processing, laser-based production processes, electronic applications and hospital equipment. TRUMPF is a leading global high-technology company and produces machine tools, lasers and electronics for industrial applications. Our technologies are used in the manufacture of the most diverse products, from vehicles, building technology and mobile devices to state-of-the-art power and data storage. As an independent, family-owned company we think and act long-term, and this is why we have been a guarantor of innovations for many decades now.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Manufacturing - Other
FOUNDED
1923
WEBSITE
https://www.trumpf.com/en_US/careers/