Atlassian JIRA, Bug Tracking/Defect Management, Career Development, Change Management, Communication Skills, Corrective Action, Customer Service Management, Customer Support/Service, Debugging Skills, Documentation, ERP (Enterprise Resource Planning), Environmental Impact, Help Desk, Identify Issues, Incentive Programs, Incident Management, Knowledge Base, Maintenance Services, Manufacturing, Microsoft C# (C Sharp), Microsoft Dynamics NAV, Microsoft Visual Basic.NET, Problem Solving Skills, Process Improvement, Python Programming/Scripting Language, Quality Metrics, Regulatory Compliance, Root Cause Analysis, SQL (Structured Query Language), Scripting (Scripting Languages), Semiconductors, Service Level Agreement (SLA), Software Administration, Software Engineering, Sustainability, Team Player, Technical Delivery, Technical Support, Time Management, Trend Analysis, Windows PowerShell
Who We Are
IQE is a leading global supplier of compound semiconductor wafers and advanced materials. As one of the only compound semiconductor epitaxy foundries with worldwide presence and scalable manufacturing, IQE drives technology growth. Our vision is to be the top provider of advanced semiconductor materials by delivering exceptional quality, service, and innovation, making us the first choice for customers. Our strength comes from our diverse, expert workforce and a culture built on integrity, accountability, excellence, teamwork, and valuing people. At IQE, we are committed to reaching Net Zero and creating a sustainable future. We actively strive to reduce our carbon footprint, invest in green initiatives, and embed sustainability into everything we do. Join us in driving meaningful change and making a lasting impact on the environment.
About the role
The Software Support Engineer is responsible for delivering technical support to maintain the stability and reliability of business-critical systems. This role focuses on diagnosing and resolving issues, implementing fixes & managing service requests. The position requires close collaboration with internal teams and external suppliers to ensure smooth operations and timely resolution of technical problems.
- Incident Management: Diagnose and resolve technical incidents, maintaining knowledge base documentation and communicate status updates to stakeholders.
- Request Management: Fulfil and manage user service requests in accordance with established SLAs and quality standards.
- Supplier Co-ordination: Liaise with suppliers to resolve technical incidents
- Bug Resolution: Diagnose, prioritize, and resolve defects reported through the helpdesk, ensuring timely and effective remediation.
- Problem Management: Analyse recurring issues, identify underlying trends, and recommend and implement corrective actions to prevent future occurrences.
- Monitoring: Oversee daily system integrity & performance checks.
- Governance & Compliance: Adhere to internal policies, compliance standards, and audit requirements.
About you
- Minimum 3 years in technical support or engineering roles with strong incident, problem, and change management experience.
- Expertise in troubleshooting, root cause analysis, and bug resolution.
- Excellent communication and stakeholder management skills.
- Proficiency in SQL for application support.
- Experience with MES Solutions
- Experience with Issue tracking platform ideally JIRA
- Experience with ERP Solutions ideally Microsoft Dynamics NAV
- Proficiency in VB.NET and C#, is desirable.
- Proficiency in scripting or automation tools (e.g., PowerShell, Python) is desirable.
Why Should You Join Us
At IQE, we are committed to supporting our employees’ success, growth, and well-being. We offer a competitive and comprehensive rewards package designed to recognize performance, encourage development, and support long-term career success.
All our employees benefit from:
- Long Term Incentive Plans (LTIPs)
- Professional development and career pathways
- Market-competitive base salaries reviewed bi-annually
- Comprehensive health insurance, including medical, prescription, dental, and vision coverage
- Company-paid Life and Disability Insurance
- Long service awards recognizing 5, 10, 15, 20, 25, and 30 years of service
- Values-based recognition awards
- Employee Assistance Program (EAP) providing free family, legal, financial, and counseling support with 24/7 access
- 401(k) plan with company match of up to 50% on the first 6% of employee contributions
IQE is an equal opportunities employer that values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.