Software Support Engineer

IQE Plc

Taunton, MA

JOB DETAILS
SKILLS
Atlassian JIRA, Bug Tracking/Defect Management, Career Development, Change Management, Communication Skills, Corrective Action, Customer Service Management, Customer Support/Service, Debugging Skills, Disability Accommodations, Diversity, Documentation, ERP (Enterprise Resource Planning), Environmental Impact, Help Desk, Identify Issues, Incentive Programs, Incident Management, Knowledge Base, Maintenance Services, Manufacturing, Microsoft C# (C Sharp), Microsoft Dynamics NAV, Microsoft Visual Basic.NET, Problem Solving Skills, Process Improvement, Psychiatry and Mental Health, Python Programming/Scripting Language, Quality Metrics, Regulatory Compliance, Root Cause Analysis, SQL (Structured Query Language), Scripting (Scripting Languages), Semiconductors, Service Level Agreement (SLA), Software Administration, Software Engineering, Sustainability, Team Player, Technical Delivery, Technical Support, Time Management, Trend Analysis, Windows PowerShell
LOCATION
Taunton, MA
POSTED
8 days ago

Job Introduction

Who We Are

IQE is a leading global supplier of compound semiconductor wafers and advanced materials. As one of the only compound semiconductor epitaxy foundries with worldwide presence and scalable manufacturing, IQE drives technology growth. Our vision is to be the top provider of advanced semiconductor materials by delivering exceptional quality, service, and innovation, making us the first choice for customers. Our strength comes from our diverse, expert workforce and a culture built on integrity, accountability, excellence, teamwork, and valuing people. At IQE, we are committed to reaching Net Zero and creating a sustainable future. We actively strive to reduce our carbon footprint, invest in green initiatives, and embed sustainability into everything we do. Join us in driving meaningful change and making a lasting impact on the environment.

About the role

The Software Support Engineer is responsible for delivering technical support to maintain the stability and reliability of business-critical systems. This role focuses on diagnosing and resolving issues, implementing fixes & managing service requests. The position requires close collaboration with internal teams and external suppliers to ensure smooth operations and timely resolution of technical problems.

  • Incident Management: Diagnose and resolve technical incidents, maintaining knowledge base documentation and communicate status updates to stakeholders.
  • Request Management: Fulfil and manage user service requests in accordance with established SLAs and quality standards.
  • Supplier Co-ordination: Liaise with suppliers to resolve technical incidents
  • Bug Resolution: Diagnose, prioritize, and resolve defects reported through the helpdesk, ensuring timely and effective remediation.
  • Problem Management: Analyse recurring issues, identify underlying trends, and recommend and implement corrective actions to prevent future occurrences.
  • Monitoring: Oversee daily system integrity & performance checks.
  • Governance & Compliance: Adhere to internal policies, compliance standards, and audit requirements.

About you

  • Minimum 3 years in technical support or engineering roles with strong incident, problem, and change management experience.
  • Expertise in troubleshooting, root cause analysis, and bug resolution.
  • Excellent communication and stakeholder management skills.
  • Proficiency in SQL for application support.
  • Experience with MES Solutions
  • Experience with Issue tracking platform ideally JIRA
  • Experience with ERP Solutions ideally Microsoft Dynamics NAV
  • Proficiency in VB.NET and C#, is desirable.
  • Proficiency in scripting or automation tools (e.g., PowerShell, Python) is desirable.

Why should you join us?

All our employees benefit from:

  • Long Term Incentive Plans (LTIPs)
  • Professional Development and career pathways
  • Discretionary Bonus plans
  • Income Protection - Permanent Health Insurance (PHI)
  • Long Service Awards 5, 10, 15, 20, 25 and 30 years
  • Values-based recognition awards
  • Access to workplace Mental Health First Aiders/wellbeing rooms

IQE is an equal opportunities employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin.

Want to learn more? Contact the Talent Acquisition team at TalentAcquisitionTeam@iqep.com or visit our website Current Vacancies | IQE Corporate (iqep.com)

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About the Company

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IQE Plc