At Appian, we werent just a company; we were a community of innovators. Our low-code platform is transforming how the worlds largest organizations build and automate their business processes. We believe in creating a supportive, collaborative environment where every team member has the opportunity to make a real impact.
This role is a fantastic opportunity to be at the forefront of our cloud operations, ensuring the reliability and stability of our platform for our global customers.
As a Cloud Engineer - Shift 1 on our team, youll be on the front lines, acting as the first responder for our cloud platform. Your primary responsibility will be to triage and resolve alerts generated by our monitoring systems.
This is a night shift role with working hours from 5pm EST to 2am, or 1am EST to 10am EST. This often involves following established runbooks and procedures, but youll also need to use your technical skills and out-of-the-box thinking to tackle issues that arent so straightforward.
In this role, you will:
• Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues. • Provide direct technical support to customers as needed. • Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency. • Diagnose root causes and solve complex technical problems through hands-on troubleshooting.
Basic Qualifications -------------------
Bachelors degree or equivalent work experience in a technical field. A hands-on, technical background with strong troubleshooting skills. Foundational knowledge of networking (e.g., TCP/IP, DNS, HTTP, routing). Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus). Experience in a procedural environment, such as Helpdesk or 1st Line Support, where you consistently followed established runbooks and processes. Comfortable with the Linux command line. Strong communication skills and the ability to work effectively within a team and with customers. The ability and willingness to work a night shift schedule.
Nice-to-Have Qualifications -----------------------------
Foundational knowledge of databases (e.g., SQL, NoSQL). Experience with scripting languages (e.g., Python, Bash) to automate tasks. Knowledge of container technologies like Docker and Kubernetes.