Software Support Specialist

Become our new Application Specialist II

Our support team takes care of cinemas all over North America, empowering the magic of the movies! Join our team of growing Application Specialists to enhance your technical and communication skills, ultimately becoming an expert in Vista's cinema software. You'll get to and play a key role in installing, configuring, and supporting software.

This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience.

About Vista

Vista is a global leader in film industry software solutions. We are one of the leading producers of software for the cinema market worldwide. Vista software is used to operate cinemas in over 65 countries around the world including the USA, Canada, Mexico, UK, India, China, Hong Kong, Taiwan, Australia, New Zealand and others. We offer lots of great benefits you can check out below:

• Flexible schedules and work remote 50% of the time!
• 4.5 Day work week (1/2 day Fridays)
• Medical, Dental and Vision coverage
• 401(k) with company match
• Generous Time Off (Paid Vacation, Sick Leave, Maternity/Paternity Leave)
• Great office culture with organized social outings and activities

Your responsibilities

• Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
• Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed
• Expected to collaborate across regions and departments, taking on diverse tasks and initiatives. Whether on an ad hoc basis, temporarily, or as part of a structured rotation program, you'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects
• Willingness to learn about MS SQL Server relational databases and utilize T-SQL queries to investigate and solve problems
• Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients.
• Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions.
• Build strong relationships with clients and team members.
• Be available on bi-monthly rotation for urgent after-hours support
• Other responsibilities as assigned