Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below Client runs through fifteen executive departments which carry out the day-to-day administration of the federal government. Popular departments like Agriculture and Rural Development, Civil Rights, Environment, Health and Human Services, Natural Resources, Secretary of State. This Client has opportunities in a number of career pathways, including, but not limited to, business and administrative support, education and human services, IT and computers, medical and healthcare, natural resources, law enforcement and public safety, skilled trades and more. With positions in over 18 state departments, your perfect career fit is waiting for you at the client. This client is an Equal Opportunity Employer.
Job Title: Software Test Analyst V
Location: Lansing, MI 48933
Duration: 12 Months
Job Type: Hybrid
Work Type: Temporary Assignment
Shift: 8.00AM - 5.00 PM
Job Description:
- As a Salesforce/CRM Tester, you'll be comfortable with Testing salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget.
Responsibilities for this position include but are not limited to:
- Work in an agile environment and understand agile methodologies. Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for Client.
- Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.
- Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
- Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.
- Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
- Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.
- Identify automation framework and make recommendations for improvements.
- Familiarity with testing salesforce service cloud, including web services and Rest API,SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
- Collaborate with developers to ensure testing results meet performance and scalability requirements.
- Develops and writes automated test scripts and plans to ensure that software functions as expected.
- Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
- Knowledge of quality assurance methodologies and automation testing tools.
- Ensures the proposed solutions adhere to Client security guidelines and standards throughout the application lifecycle.
- Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
- Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.
- The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.
- Ability to effectively transfer knowledge and flex according to the situation.
- Excellent written and verbal communication skills.
- Facilitation and problem-solving skills.
Salesforce Testing
- Strong knowledge and working experience in Service Cloud and Experience Cloud.
- Participation in each phase of full Salesforce lifecycle implementations.
- In-depth understanding of the capabilities and constraints of Salesforce.
- Understanding of Salesforce Production and Sandboxes.
- Analyze the impact of new solutions/enhancements and run appropriate regression testing.
Azure DevOps for QA Tester
- Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.
- Ensure full traceability between test scripts, results, and client requirements.
- Maintain and enhance existing test scripts.
- Azure DevOps experience with Prepare Test Suites.
Qualifications
- Salesforce QA/testing: 6 years (Required).
- Salesforce Service Cloud: 4 years (Required).
- Azure DevOps Test Suite: 4 years (Required).
- Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
- SQL: 1 year (Preferred/Optional).
- Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
- Experience in Client or other Government / Public Health Processes and guidelines (Preferred).
- Should have Salesforce object knowledge such as flows, AppExchange packages, Lightning, Apex, and Significant QA Experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce.
- Knowledge of testing/QA best practices
- Ability to create and utilize test scripts.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Lansing, MI |
| Industry | Computer/IT Services |
| Salary | $51.85 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Administrative Skillsunmatched
- Agile Programming Methodologiesunmatched
- Agricultureunmatched
- Analysis Skillsunmatched
- Application Programming Interface (API)unmatched
- Automationunmatched
- Best Practicesunmatched
- Budgetingunmatched
- Bug Tracking/Defect Managementunmatched
- Call Centersunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Continuous Integrationunmatched
- Customer Relationship Management (CRM)unmatched
- Department of Health and Human Servicesunmatched
- DevOpsunmatched
- Diversityunmatched
- Environmental Healthunmatched
- Federal Governmentunmatched
- Governmentunmatched
- Healthcareunmatched
- Law Enforcementunmatched
- Mail Servicesunmatched
- Microsoft Windows Azureunmatched
- Natural Resourcesunmatched
- Performance Testingunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Public Healthunmatched
- Public Safetyunmatched
- Quality Assuranceunmatched
- Quality Assurance Methodologyunmatched
- Regression Testingunmatched
- Rural Developmentunmatched
- SOAP (Simple Object Access Protocol)unmatched
- SQL (Structured Query Language)unmatched
- Salesforce.comunmatched
- Scripting (Scripting Languages)unmatched
- Seleniumunmatched
- Software Development Lifecycle (SDLC)unmatched
- Software Testingunmatched
- Technical Leadershipunmatched
- Technical Strategyunmatched
- Test Automationunmatched
- Test Caseunmatched
- Test Plan/Scheduleunmatched
- Test Scriptsunmatched
- Test Suiteunmatched
- Test Toolsunmatched
- Testingunmatched
- Time Managementunmatched
- Traceabilityunmatched
- Web Servicesunmatched
- Workforce Managementunmatched
- Writing Skillsunmatched
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