Communication Skills, Concrete, Customer Support/Service, Documentation, Electricity, Identify Issues, Problem Solving Skills, Solar Installation, Standard Operating Procedures (SOP), Testing
Is This You?
- Do you quickly turn low-production alerts into concrete fixes?
- Can you pinpoint why an inverter gateway won’t talk to the system?
- Have you revived a site by swapping a failed microinverter or addressing storage hiccups?
If so, you’ll thrive in this PV diagnostics role focused on swift, accurate field resolutions.
Your Impact
- Diagnose and resolve PV performance issues, including production shortfalls
- Troubleshoot gateway/inverter communication problems
- Identify and remedy microinverter failures
- Assess and improve battery/storage performance
- Handle roof leak-related service in line with SOP
- Complete warranty-driven service visits
- Execute basic onsite testing and system verification
- Support removal and reinstall (R&R) work when needed
In the Field
- Perform onsite inspections and service calls
- Assist with site surveys as required
- Capture photo evidence and detailed notes for every visit
- Communicate findings clearly to internal teammates
Tools & Workflow
- Track jobs and update statuses using ServiceTitan or similar software
- Maintain accurate service documentation and close-out notes
- Coordinate with fellow technicians, vendors, and office staff
Occasional Cross-Trade Support
- Perform light, non-licensed electrical tasks
- Coordinate generator or surge-related service actions
- Support general service team needs
Minimum Qualifications
- 1–3 years of residential solar experience: install, service, or troubleshooting
- Working knowledge of PV components and typical service issues
- Proven field troubleshooting and problem-solving skills
- Strong documentation and communication capabilities
Preferred Qualifications
- ServiceTitan (or equivalent) familiarity
- Electrical experience (highly valued)
- R&R project background
- Site survey experience
Certifications That Stand Out
- Enphase
- Tesla Powerwall
- Generac PWRcell
- Qcells
- SolarEdge
Bring your diagnostic mindset and help customers get the most from their solar investment.