The Solar Service Advisor is the engine of our service division. You'll own the full lifecycle of our solar service work from generating leads and writing quotes to scheduling jobs and directing technicians in the field each day. This is a dynamic role that blends outside sales, customer relationship management, and hands-on operational coordination. If you thrive in a fast-paced environment, love solving problems, and want to see the direct results of your work, this role is for you.
Key Responsibilities
Sales & Estimating
Prospect for and develop new solar service business through referrals, realtor partnerships, roofing contractors, and inbound leads
Conduct site visits and system assessments to scope service needs
Prepare accurate, professional quotes for all service work, including: panel and system removal & reinstallation (R&R) for roofing projects, system troubleshooting and diagnostics, inverter, panel, and component repairs, battery storage additions (e.g., Enphase, Tesla Powerwall, Franklin), system expansions and panel add-ons, and real estate solar inspection reports and production summaries for home sales
Follow up on open proposals and close service agreements
Build and maintain long-term relationships with roofing companies, real estate agents, and existing customers
Coordination & Scheduling
Schedule and dispatch technicians for all service calls and project work
Create and manage work orders, ensuring technicians have the parts, equipment, and information needed before arriving on site
Coordinate material procurement and manage parts inventory
Communicate proactively with customers regarding scheduling, job status, and completion
Track job progress and ensure projects are completed on time and within scope
Technician Direction
Provide daily direction and oversight to solar service technicians
Conduct morning briefings and end-of-day check-ins
Review job quality, safety compliance, and customer satisfaction
Help identify training needs and support technician development
Foster a positive, accountable team culture in the field
Reporting & Administration
Maintain accurate records in [CRM/field service software, e.g., Salesforce, ServiceTitan, Solargraf]
Track job costs, margins, and department revenue in coordination with leadership
Report on key metrics: quote volume, close rate, revenue, and job completion times
Assist with warranty claims, utility interconnection coordination, and permit documentation as needed
Qualifications
Required
2+ years of experience in the solar industry (service, installation, or sales)
Strong understanding of residential solar PV systems, inverters, and monitoring platforms (Enphase, SolarEdge, SMA, etc.)
Proven ability to read and produce quotes or proposals
Excellent communication and customer relationship skills
Strong organizational skills with the ability to manage multiple jobs simultaneously
Valid driver's license and clean driving record
Preferred
Experience directing or coordinating field crews or service technicians
Familiarity with battery storage systems (Enphase IQ, Powerwall, etc.)
Experience with real estate solar disclosure reports or pre-sale inspections
Proficiency with field service or CRM software
What We Offer
Base Salary: $60k Base + Commission
Performance Compensation: Potential for bonus based on achieving growth targets and operational milestones
Benefits: Medical, dental, and vision insurance; 401(k) with company match; PTO; mileage reimbursement for field travel
Professional Development: Support for certifications, training, and industry conferences as you grow in the role