Solar Service Technician

Job Title: Solar Service Technician

Job Summary

The Solar Service Technician is responsible for maintaining, troubleshooting, and repairing solar energy

systems to ensure optimal performance and longevity. This role involves responding to service calls,

diagnosing system issues and implementing corrective actions to resolve problems. The technician works

closely with clients, and installation teams to deliver high-quality service and ensure customer satisfaction.

Key Responsibilities

Troubleshooting and Repairs:

- Respond to service requests and diagnose issues with solar systems, including electrical faults,

connectivity problems, shading issues, and underperformance.

- Use diagnostic tools, such as multimeters, and PV testers, to identify problems and determine the

appropriate course of action.

- Implement repairs and adjustments to restore system functionality, ensuring minimal downtime and

disruption.

Customer Support:

- Provide technical support and guidance to customers, explaining system performance, maintenance

needs, and any repairs performed.

- Educate clients on how to monitor their solar systems and optimize energy usage.

- Address customer inquiries and concerns in a professional and timely manner.

Documentation and Reporting:

- Maintain accurate records of all service activities, including work performed, parts replaced, and

system performance data.

- Prepare detailed service reports and communicate findings to clients, project managers, and service

coordinators.

- Document and report any recurring issues or systemic problems to the Install Management team for

further investigation.

Compliance and Safety:

- Ensure all service activities comply with local, state, and federal regulations, including electrical codes

and safety standards.

- Follow company safety protocols and guidelines while working on job sites, particularly when working

at heights or with electrical components.

- Identify and mitigate any safety hazards encountered during service visits.

Qualifications

Education:

- High school diploma or equivalent required

- A technical certification or associate degree in electrical technology, renewable energy, or a related field

is preferred.

Experience:

- Experience in solar energy system installation, maintenance, or electrical service work is preferred.

- Strong knowledge of solar photovoltaic (PV) systems, inverters, and electrical components.

Skills:

- Proficiency in diagnosing and repairing electrical and solar energy systems.

- Strong problem-solving skills and attention to detail.

- Ability to read and interpret technical manuals, wiring diagrams, and schematics.

- Excellent communication skills, both verbal and written.

Physical Requirements:

- Ability to work outdoors in various weather conditions.

- Comfortable working at heights and on rooftops.

- Must be able to lift and carry tools and equipment weighing up to 50 lbs.

Travel:

- Frequent travel to client sites is required, which may involve overnight stays depending on the service

area.

Work Environment:

- The role involves both fieldwork and some office tasks. Fieldwork includes service visits to residential

sites, while reporting and administrative tasks are typically done in an office setting.

This job description is intended to provide a general overview of the role and is not an exhaustive list of responsibilities and qualifications.