Analysis Skills, Business Skills, Channel Sales, Channel Strategies, Customer Service Management, Customer Support/Service, Data Entry, High School Diploma, International Sales, Loading/Unloading, Mathematics, Order Management, Order Processing, Organizational Skills, Physical Demands, Problem Solving Skills, Reconciliation, Retail Management, Sales, Sales Support, Spreadsheets, Telephone Skills, Time Management, Warehousing
Position Title: SOLD Store Support Coordinator
Status: Non-exempt, Part-Time, Seasonal
Department Name: Digital
Dept Number:
6002
Reports To Title: SOLD Store Support Supervisor
Hours: Variable between Sun-Sat, remote
Wage Range: $17.50 - 20.00
Benefits: stock purchase program (with minimum hours), product discount
JOB DESCRIPTION
SOLD Store support position:
- Store support for all SOLD channels US and CA Stores
(Includes but not limited to the following):
Order online in Store/Pay in Store: ability to work Store orders placed on our platform and analyze functions to locate order errors and payment discrepancies to ensure orders placed are valid and processed efficiently.
Store fulfillment -must have working knowledge with our OMS (Order Management System) and the stores WMS (Warehouse Management systems)- to monitor and can assist stores with inventory variance issues; Shipping label creation; order routing; an understanding of all basic fulfillment processes.
Order Online/ Pickup in Store - have an understanding on the order flow and how to assist stores in timely claiming and completion of pickup instore orders.
International Orders= Ability to format and update international address information and consolidate for customer clarity.
- Phone and email support and correspondence to stores
- Phone and email support and correspondence with Customers
- Reviews SOLD Orders OMS - Order management System (Saleswarp) to maximize daily thru put
- May require Order research and analytical/ statistical information collection for Store training
- SOLD Order projects assigned if needed
Essential Functions/Major Job Responsibilities:
- Edits or updates incoming SOLD Orders in Saleswarp
- Edits SOLD Orders; Sold Invalid and Sold Pending Orders in Saleswarp
- Finding O.O.S. Product when Fulfillment team cannot locate product on SOLD Orders from Local Stores
- Routing of orders in Saleswarp OMS
- Assist stores in WMS issues in Saleswarp
- Problem solving skills utilizing Legacy office system Apropos
- Posses a familiarity with the Shipping carriers used and understanding of the various Ship methods offered
with the ability to diagnosis and spot order tracking issues.
Required KSA's:
- Receiving and corresponding to store and customer Emails via Zen Desk Daily
- Answers incoming Store support calls in Zen Talk
- Excel- Working with Spreadsheets for data input and export to load SOLD Orders
- Basic Business math skills for cash sheet analysis
- Legacy System Knowledge (Apropos) -- reviewing store web payment information
- Apropos POS Comment fields to review Apropos Order numbers and Stores entering of Order numbers in their
register system Engage
- Usage of Report Manager for Store and SOLD Channel Analytics
Required Education/Experience:
- 1-to-2-year Customer service experience preferred
- Zumiez in store experience nice to have
- High school degree or equivalent (GED)
Physical Demands & Work Environment:
- No physical demands required
- High pace, highly competitive work environment
- Daily goals and Projections