Solid Waste Customer Service Representative

Solid Waste Customer Service Representative

Salary

$35,152.00 - $47,444.80 Annually

Location

Solid Waste Facility - Casper, WY

Job Type

Full-Time

Job Number

1338-03

Department

Public Services Department

Division

Transfer Station (590)

Opening Date

07/28/2026

Closing Date

8/9/2026 11:59 PM Mountain

• Description
• Benefits
• Questions

Class Summary

Join Our Solid Waste Team and Make a Difference in Your Community!

1 Full-Time Position Available

As a Full-Time Scale House Solid Waste Customer Service Representative, no two days are the same. Whether opening or closing the scale house or assisting customers by phone, you'll be the friendly and knowledgeable first point of contact for residents and contractors. You'll help customers check in to dispose of waste, answer questions about refuse collection services, coordinate extra trash pickups, resolve container issues, explain service costs, and provide holiday schedule information.

If you enjoy serving the public, working in a fast-paced environment, and learning something new every day, this is a rewarding opportunity to build your skills while making a direct impact in the community. Join a supportive team environment where you can grow professionally, develop valuable municipal operations knowledge, and gain insight into how the City's Solid Waste Division keeps our community clean and running smoothly.

Incumbents are responsible for providing routine clerical and administrative support as a function of the Solid Waste facility.

REPORTING STRUCTURE:

Receives direction from the Special Waste & Transfer Station Supervisor or higher-level management staff.

Typical Class Essential Duties

1. Responds to routine requests for information including solid waste service requests and billing concerns; answers questions; directs callers and visitors appropriately; and tracks customer service requests via work order system from start to completion.

2. Assists customers by determining if refuse entering the Solid Waste facility is permissible; blocks impermissible items from entering the facility and communicates to customers the appropriate waste disposal areas.

3. Weighs all vehicles entering and exiting the Solid Waste facility; charges vehicles according to load.

4. Receives and processes payments in person, by mail, over the phone, and from the City's website; balances individual cash drawer daily, in accordance with City accounts receivable rules and procedures.

5. Files documents alphabetically, numerically, or by other prescribed methods; locates missing files; purges obsolete files.

6. Performs various routine clerical duties utilizing standard office equipment including making photocopies, faxing documents, accepting payments, and two-way-radio use.

7. Provides general customer service and communicates with the public regarding fees, policies, rules and general information about the facility or event.

8. Runs standard reports according to established timelines, or as directed.

9. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

10. Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):

Knowledge of:

• Customer service principles.
• Basic math.
• Record keeping and file management principles.
• Modern office procedures, methods, and use of technological equipment including database management.

Abilities (position requirements at entry):

Ability to:

• Work a variety of shifts including weekends, and holidays.
• Organize records in an easily retrievable fashion.
• Operate a variety of modern office equipment and tools.
• Work on a variety of tasks simultaneously in person, and on the phone.
• Routinely demonstrate the City of Casper core values.
• Perform basic math calculations.
• Learn, explain, and follow applicable procedures and policies.
• Maintain confidentiality.
• Answer phones and provide assistance to customers via multiple modes of communication.
• Accurately proofread numerical and text data.
• Accurately type documents at a reasonable rate of speed.
• Be flexible with assignments which may change.
• Perform a variety of office and computer tasks.
• Prepare clear, accurate and concise reports.
• Become proficient in all equipment, machinery and/or software required to accomplish assigned tasks.
• Maintain a neat and professional appearance.
• Communicate effectively verbally and in writing.
• Follow written and verbal instructions and directions.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.

Skills (position requirements at entry):

Skill in:

• Providing customer service.
• Maintaining accurate records and files.
• Typing and data entry.
• Using a computer and related software applications.
• Operating in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public.
• Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
• Operating modern office equipment, software and operating systems/applications.

Training, Experience & Certifications

EDUCATION and EXPERIENCE

• High school diploma or equivalent (G.E.D.) required.

LICENSING and CERTIFICATIONS

• Possession of a valid Wyoming driver's license preferred.

Supplemental Information & Physical Requirements

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Women, minorities, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test. Applicants who have failed a pre-employment screen or have been terminated from the City of Casper are ineligible for employment consideration for 12 months. You will become eligible for consideration 12 months from the date of your incident (pre-employment screen or termination).

As a condition of employment, the successful candidate must utilize direct deposit for payroll purposes.

Driving records are required for all new employees regardless of the positions driving requirements. If the employee has not held a Wyoming drivers license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.

Physical and Environmental Conditions:

City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include:

• Emergency response/rescue
• Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
• Operating or maintaining water and wastewater systems
• Writing or modifying code, maintaining, or modifying City data systems including work on networks, servers, and communication systems
• CDL operations and driving
• Operating power-driven machinery or equipment
• Creating or modifying health, financial, security and or risk documents or assessments
• Working with or directing minors

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. A job in this category requires a good deal of walking or standing which is why it isn't categorized as sedentary.

Incumbents in this position work indoors and outdoors, regardless of weather conditions. When working indoors incumbents are in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent standing, walking, typing, and customer contact, both by telephone and in person. Incumbents in this position will typically stand up to four hours consecutively and frequently walk outside to inspect refuse that is entering the Solid Waste facility.

Working at the City of Casper

The City of Casper offers a variety of benefits to qualifying full-time employees. For more information on any of our benefits, please call Human Resources at (307) 235-8344.

For full-time positions:

Benefit Programs: Look at these amazing benefits:

• State of Wyoming - CIGNA Health

• Delta Dental

• VSP Vision

• Medical Reimbursement Account, Flexible Spending

• MASA Supplementary Ambulance Care

• Voya Supplementary Hospital, Accident, and Critical Illness Plans

• Short-term and Long-term Disability Options

• Life Insurance

• 457/IRA Retirement Options

• Employees Family Assistance Program (EFAP) Free Counseling Services

• Pet Insurance

• Legal Shield/ID Shield

• Eleven (11) Paid Holidays Annually

• Wyoming Retirement System - Retirement Income for life. Employer match exceeds employee contribution.

• Public Employee Pension Plan:

• Employer 9.37% Employee 9.25%

• Law Enforcement Pension Plan

• Employer 16.30% Employee 4.5%

• Paid Fire B Pension Plan

• Employer 17.80% Employee 9.45%

Paid Time Off (PTO): The City of Casper (City) recognizes that a period of leisure, or recreation, away from the job is beneficial. A new full-time employee will receive an advance of 80 PTO hours on their start date. Each general and sworn Police Officer full-time employee's PTO accrual is limited to a total of 720 hours.

• Accruals
• General Employees - 7.69 bi-weekly hourly accrual (through year 4, then increases incrementally)
• Sworn Police Employees - 9.23 bi-weekly hourly accrual (through year 4, then increases incrementally)

Sworn Fire Employees: Vacation and disability accruals are listed in the Collective Bargaining Agreement.

Fitness incentive time off program: Opportunity to earn additional paid time off by participating in the Police Department fitness testing program.

Tuition Reimbursement: Reimbursement % is based on grade level received. Includes books and some fees.

Public Service Loan Forgiveness (PSLF): The City of Casper may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Visit https://studentaid.gov/pslf/ to learn more and understand whether you may be eligible.

CredibleMind: Mental health and wellness resources at healthynatrona.crediblemind.com. This robust platform offers:

Assessment Tools

• 21 different mental health assessments to help you understand your wellness needs

Extensive Resource Library

• Over 100 mental health and well-being topics
• Articles, podcasts, insights, tips, facts, videos, apps, books, and current news
• Interactive Learning Lab with wellness series and practices
• Community resources and online courses

Employee Assistance Program: Free counseling available to employees and their immediate family members.

Ergonomic Assessments: Review of your workstation and recommendations made by our Risk Management team to ensure a safe and comfortable work environment.

Additional Benefits and Annual Fun Events:

Service Awards Luncheon - To recognize and celebrate years of service, employees who reach a 5-year milestone with the City are invited to an annual luncheon. This event includes catered food, awards, and great door prizes.

Annual Employee Golf Tournament- Swing into Fun: Join us for our annual employee golf tournament. This event is typically in late Summer at our Municipal Golf Course and offers food and door prizes. Open to current employees, retirees, and family members.

Employee Holiday Breakfast- Indulge in a delicious hearty breakfast and enjoy the company of the great employees at the City of Casper. We invite all employees to kick off the holiday season with our Annual Holiday Breakfast.

Chili Skate Night- Lace up your skates! Get ready to glide and slide at our Employee Chili Skate Night at the Casper Ice Arena. Employees and their families are invited to join us for an evening of icy fun and delicious chili.

Wellness Programs - Drawings for cash prizes for participants. Free access to the Casper Recreation Center for qualifying employees.

Leadership and Employee Development - We believe in nurturing talent, empowering individuals, and cultivating a culture of growth and success. Human Resources provides employee training and mentoring opportunities to foster leadership and employee development within our organization.

01

How many years of experience do you have in customer service?

• None
• Less than 6 months
• 6 months to less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• More than 3 years

02

Which of the following best describes your level of education?

• Some High School
• High School Diploma or G.E.D.
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree

03

Please describe your experience and job duties that involved customer service.

04

Please describe your experience and job duties that involved handing cash.

05

Do you currently possess a valid Wyoming drivers license?

• Yes
• No
• No, but I have the ability to obtain within 12 months of hire.

Required Question

Employer City of Casper

Address 200 N David St.

Human Resources

Casper, Wyoming, 82601

Phone (307)235-8344

(307)235-8421

Website http://www.casperwy.gov