Solid Waste Customer Service Representative

City of Casper (WY)

Casper, WY

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JOB DETAILS

SALARY

$16.69–$22.53 Per Hour

SKILLS

Accounts Receivable, Administrative Skills, Billing, CDL Driver's License, Communication Skills, Communication Systems, Communications Servers, Community and Social Services, Computer Software, Copying Machines, Customer Relations, Customer Service Evaluation, Customer Support/Service, Data Entry, Database Administration, Driver's License, Emergency Response, File Management, Hazardous Materials/Substances, High School Diploma, Licensing, Maintenance Services, Mathematics, Multitasking, Network Systems, Office Equipment, Operating Systems, Presentation/Verbal Skills, Printers, Proofreading, Record Keeping, Request for Information (RFI), Risk Analysis, Safety/Work Safety, Secondary School, Team Player, Telephone Skills, Transaction Processing/Management, Typing, Waste Disposal

LOCATION

Casper, WY

POSTED

4 days ago

Salary: $16.69 - $22.53 Hourly
Location : Solid Waste Facility - Casper, WY
Job Type: Non-Full-Time Position
Job Number: 1339-02
Department: Public Services Department
Division:Transfer Station (590)
Opening Date: 02/19/2026
Closing Date: 8/30/2026 11:59 PM Mountain

Class Summary
Assigned to: Solid Waste Facility

Two (2) Part-Time Positions - Saturday Schedule

We are currently seeking adependable and customer-focused professional to fill a part-time Saturday position at the Scale House. This role plays an essential part in supporting weekend Transfer Station operations and ensuring excellent service to our community.

A typical Saturday includes opening and closing an assigned cash register, greeting and assisting customers at the check-in window, and accurately processing transactions. You will work closely with the Saturday Transfer Station Supervisor and fellow Scale House team members in a fast-paced, public-facing environment.

If you thrive in a team-oriented setting, value workplace safety, and take pride in delivering exceptional customer service, this is a rewarding opportunity to contribute to a department that keeps our community running smoothly.
Incumbents are responsible for providing routine clerical and administrative support as a function of the Solid Waste facility.
REPORTING STRUCTURE:
Receives direction from the Special Waste & Transfer Station Supervisor or higher-level management staff.
Typical Class Essential Duties

1. Responds to routine requests for information including solid waste service requests and billing concerns; answers questions; directs callers and visitors appropriately; and tracks customer service requests via work order system from start to completion.

2. Assists customers by determining if refuse entering the Solid Waste facility is permissible; blocks impermissible items from entering the facility and communicates to customers the appropriate waste disposal areas.

3. Weighs all vehicles entering and exiting the Solid Waste facility; charges vehicles according to load.

4. Receives and processes payments in person, by mail, over the phone, and from the City's website; balances individual cash drawer daily, in accordance with City accounts receivable rules and procedures.

5. Files documents alphabetically, numerically, or by other prescribed methods; locates missing files; purges obsolete files.

6. Performs various routine clerical duties utilizing standard office equipment including making photocopies, faxing documents, accepting payments, and two-way-radio use.

7. Provides general customer service and communicates with the public regarding fees, policies, rules and general information about the facility or event.

8. Runs standard reports according to established timelines, or as directed.

9. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

10. Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):
Knowledge of:
• Customer service principles.
• Basic math.
• Record keeping and file management principles.
• Modern office procedures, methods, and use of technological equipment including database management.

Abilities (position requirements at entry):
Ability to:
• Work a variety of shifts including weekends, and holidays.
• Organize records in an easily retrievable fashion.
• Operate a variety of modern office equipment and tools.
• Work on a variety of tasks simultaneously in person, and on the phone.
• Routinely demonstrate the City of Casper core values.
• Perform basic math calculations.
• Learn, explain, and follow applicable procedures and policies.
• Maintain confidentiality.
• Answer phones and provide assistance to customers via multiple modes of communication.
• Accurately proofread numerical and text data.
• Accurately type documents at a reasonable rate of speed.
• Be flexible with assignments which may change.
• Perform a variety of office and computer tasks.
• Prepare clear, accurate and concise reports.
• Become proficient in all equipment, machinery and/or software required to accomplish assigned tasks.
• Maintain a neat and professional appearance.
• Communicate effectively verbally and in writing.
• Follow written and verbal instructions and directions.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.

Skills (position requirements at entry):
Skill in:
• Providing customer service.
• Maintaining accurate records and files.
• Typing and data entry.
• Using a computer and related software applications.
• Operating in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public.
• Oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
• Operating modern office equipment, software and operating systems/applications.
Training, Experience & Certifications

EDUCATION and EXPERIENCE
• High school diploma or equivalent (G.E.D.) required.
LICENSING and CERTIFICATIONS
• Possession of a valid Wyoming driver's license preferred.
Supplemental Information & Physical Requirements
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Women, minorities, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test. Applicants who have failed a pre-employment screen or have been terminated from the City of Casper are ineligible for employment consideration for 12 months. You will become eligible for consideration 12 months from the date of your incident (pre-employment screen or termination).

As a condition of employment, the successful candidate must utilize direct deposit for payroll purposes.

Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.
Physical and Environmental Conditions:
City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include:

Emergency response/rescue
Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
Operating or maintaining water and wastewater systems
Writing or modifying code, maintaining, or modifying City data systems including work on networks, servers, and communication systems
CDL operations and driving
Operating power-driven machinery or equipment
Creating or modifying health, financial, security and or risk documents or assessments
Working with or directing minors

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. A job in this category requires a good deal of walking or standing which is why it isn't categorized as sedentary.
Incumbents in this position work indoors and outdoors, regardless of weather conditions. When working indoors incumbents are in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent standing, walking, typing, and customer contact, both by telephone and in person. Incumbents in this position will typically stand up to four hours consecutively and frequently walk outside to inspect refuse that is entering the Solid Waste facility.
The City of Casper does not offer any benefits for employees who hold regular part-time positions who do not meet minimum hours worked. For more details, contact Human Resources at (307) 235-8421.
01

How many years of experience do you have in customer service?

None
Less than 6 months
6 months to less than 1 year
1 year to less than 2 years
2 years to less than 3 years
More than 3 years

02

Which of the following best describes your level of education?

Some High School
High School Diploma or G.E.D.
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
Doctoral Degree

03

Please describe your experience and job duties that involved customer service.
04

Please describe your experience and job duties that involved handing cash.
05

Do you currently possess a valid Wyoming driver's license?

Yes
No
No, but I have the ability to obtain within 12 months of hire.

06

Do you understand that this is a part-time position that offers a limited amount of Saturday work hours?

Required Question

About the Company

City of Casper (WY)

The City of Casper is a great place to work, play and live! To be considered for a position, applications must be submitted directly to our job opportunities page: https://www.governmentjobs.com/careers/casperwy prior to the job closing date. All position profiles are available on the City’s website at www.casperwy.gov under “job openings”, along with a complete job descriptions.

Casper is a great community to grow families. The Casper/Natrona County public school district is committed to providing optimum learning opportunities for every child. It is an open enrollment district, meaning parents can choose from any of 36 schools for their children, regardless of where they reside. Casper College is located in Casper, and is one of the largest community colleges in the region offering more than 140 academic transfer and technical career programs with a 14 to 1 student-to-faculty ratio.

Casper is a year-round mountain town located at the base of Casper Mountain with breathtaking scenery, abundant wildlife, and outdoor recreation. An outdoor lifestyle where you can go: hiking, skiing/snowshoeing, mountain biking, boating, and world class fly fishing, all within the wide-open Wyoming landscape right in our backyard. Casper is centrally located in the state with easy access to: Yellowstone, Rocky Mountain National Parks, and Mount Rushmore. Wyoming does not have a state income tax or sales tax on food.

The City of Casper is an equal opportunity employer. Qualified applicants are considered for positions for which they have applied without regard to race, religion, sex, age, national origin, disability, sexual orientation, or other characteristics protected by law.

Thank you for your interest in employment with the City of Casper!

COMPANY SIZE

500 to 999 employees

INDUSTRY

Government and Military

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Prescription Drug Coverage, Professional Development, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Life Insurance

WEBSITE

http://casperwy.gov/

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