The individual in this position performs a variety of tasks related to the receiving of refuse material form the general public, businesses and private waste haulers; assessment and collection of disposal fees and recording of solid waste statistical information at the disposal site which may be the transfer station, recycling center or landfill. Essential duties include: - Greets visitors; provides information and assistance; takes messages; answers telephone and email
- correspondence; refers to appropriate personnel; generally, the first point of contact.
- Receives customer complaints and inquiries; resolves or forwards to supervisor.
- Maintains security by way of locking/unlocking gates; keeps unauthorized persons out and maintains visuals on security cameras. Reports violations.
- Inspects incoming loads for non-acceptable items.
- Weighs loaded and empty residential and commercial vehicles on computerized platform scale to determine gross and tare weights.
- Calculates disposal charges based on fee schedule, visual inspection of load material and net weight of vehicles; collects the appropriate fee.
- Searches, locates, and retrieves customer account/vehicle information; verifies account status and accuracy of information to ensure correct amounts and process for payment.
- Responds to customer inquiries; conducts surveys; explains policies, procedures, and regulations regarding the disposal and recycling process, of day-to day landfill operations and the fee schedule system in person or over the phone.
- Reads, computes, and records daily fee transactions of cash drawer and verifies cash on hand; sorts, counts and totals cash and check payments.
- Provides customer service to vehicles in the queue outside the scale house when necessary; reports stalled vehicles and accidents to the supervisor.
- Maintains neatness of scale house office area; secures the scale house and arms the security system at the end of each shift.
- Receives or retrieves, sorts, and distributes incoming and outgoing mail and shipments.
- Organizes and files all departmental correspondence, documents and other significant forms.
- Orders office and operating supplies and maintains inventory.
- Ensures copier, fax and other related office equipment are in working order and fully stocked each day.
- Prepares monthly reports & invoices.
- Performs other related office duties as assigned.
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