The Solution Advisor role plays a pivotal role in delivering the best possible Offerpad experience to our customers. This position is ideal for performance-driven sales professionals who thrive in a fast-paced, high-energy environment and excel at building rapport over the phone. The role is focused on generating new opportunities, converting leads, and guiding customers through the Offerpad process with confidence and care.
Essential Functions
Serve as the frontline voice for buyers, sellers, and investors exploring Offerpad's real estate services.
Manage high-volume inbound and outbound calls, engaging prospective customers with professionalism, empathy, and persuasive communication.
Qualify and convert leads by understanding customer goals, explaining Offerpad's solutions, and providing tailored recommendations.
Close sales by identifying customer needs, presenting value-based solutions, and managing objections to move deals forward.
Maintain a detailed and accurate record of interactions, opportunities, and progress using Offerpad's CRM and sales systems.
Collaborate cross-functionally with licensing, compliance, and operations teams to ensure all transactions meet company and regulatory standards.
Meet or exceed sales metrics, including contact volume, conversion rate, and closed deals, while maintaining an exceptional customer experience.
Continuously improve by participating in coaching sessions, team meetings, and training programs to enhance performance and product knowledge.
Minimum Qualifications
Active Real Estate License required (not at time of hire)
Willingness to obtain additional licenses based on business need.
4+ years sales experience
Exceptional communication skills, both oral and written, inclusive of active listening skills, and a positive and energetic phone demeanor
Extremely self-motivated, results oriented and with a diligent work ethic.
High level of integrity and strong commitment to building a successful company
Ability to work independently, in team settings, and build cross-functional relationships.
Adept computer skills including proficiency with Microsoft Office
Available to work weekends and evenings (homeowners need us in the morning, night, and weekends.)
Proven multi-tasker who excels in fast-paced environments.
Strong organizational and time-management skills
Ability to think creatively and come up with solutions.
Ability to use critical thinking skills to review, summarize, and report findings, and recommendations.
Intermediate-level technology experience (i.e. Microsoft Office, etc.)