Solution Analyst Location: 100% Remote (Quarterly visit to Betheda, MD 20814 ) Duration: 12 Months contract plus extension or conversion
Detailed Job Description:
The Solution Analyst supports the delivery of enterprise platform capabilities by translating business needs into clear, actionable requirements. This role sits within the Platform Engineering organization, focused on building reusable infrastructure components and policy-as-code guardrails that enable secure, scalable, and self-service technology solutions. Working closely with the Technical Product Owner (TPO), platform engineers, and cross-functional stakeholders, the Solution Analyst ensures that incoming requests are well-defined, aligned to enterprise standards, and sequenced to maximize business value and platform adoption. This role also leverages data analytics and observability insights to validate and prioritize requirements and ensure platform capability roadmaps are aligned to real business needs, performance signals, and operational outcomes.
CANDIDATE PROFILE:
Required:
Bachelor s degree in Data Analytics, Computer Science, or a related field
0 3 years of experience in business analysis, product support, or technology delivery
Familiarity with cloud infrastructure platforms and DevSecOps
Preferred:
When considering what to include in this section, consider the qualifications that will help distinguish an average candidate from an exemplary one
Strong analytical thinking and problem-solving skills
Excellent written and verbal communication skills
Ability to organize complex information into clear, structured outputs
Foundational experience with data analysis concepts (metrics, trends, KPIs)
Exposure to Agile or Scrum methodologies
Experience with tools such as Jira, Confluence, or similar platforms
Basic familiarity with observability or monitoring platforms (e.g., Dynatrace, Splunk, Grafana)
Exposure to data analysis tools and techniques (e.g., dashboards, SQL, reporting, or visualization tools)
Interest in security, compliance, or policy-driven technology solutions
CORE WORK ACTIVITIES:
Requirements Analysis & Intake:
Gather and document business and technical requirements from stakeholders across engineering, security, and application teams
Translate requests into clear problem statements, use cases, and success criteria
Identify gaps, assumptions, and dependencies to ensure a complete understanding of needs
Build data insights (usage trends, adoption patterns, operational metrics) to validate and shape requirements
Backlog Refinement & Documentation:
Decompose requirements into user stories with acceptance criteria and supporting artifacts
Ensure work is fully defined, feasible, and aligned to platform standards before entering development
Maintain backlog quality and documentation in collaboration tools (e.g., Jira, Confluence)
Work closely with the Technical Product Owner to define and track KPIs supporting the platform and overall business strategy
Analyze platform usage, operational metrics, and performance data to inform prioritization decisions
Leverage observability platforms (e.g., Dynatrace dashboards, logs, metrics, traces) to identify trends, gaps, and improvement opportunities
Use insights such as performance and adoption signals to refine requirements and validate business value
Support development of dashboards and reporting needs that improve visibility into platform health and user impact
Prioritization & Planning Support:
Support prioritization and sequencing of work based on business value, risk, and effort
Partner with the Technical Product Owner to prepare backlog items for planning and sprint execution
Help organize demand into structured, comparable units to support roadmap decisions
Stakeholder Collaboration:
Facilitate requirement refinement sessions with stakeholders and subject matter experts
Act as a liaison between technical teams and business stakeholders to ensure alignment and clarity
Communicate requirement updates, decisions, and dependencies effectively
Platform Alignment & Continuous Improvement:
Ensure requirements align to enterprise guardrails, reusable components, and standard golden paths
Encourage adoption of standardized solutions over custom approaches
Contribute to improvements in intake, refinement, and requirement management processes
Support continuous improvement using observability signals and feedback loops to refine platform capabilities and outcomes
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Numbers & Facts
Location
Bethesda, MD (Remote)
Skills
Agile Programming Methodologiesunmatched
Analysis Skillsunmatched
Atlassian JIRAunmatched
Business Analysisunmatched
Business Strategyunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Data Analysisunmatched
Documentationunmatched
Establish Prioritiesunmatched
Metricsunmatched
Needs Assessmentunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Product Supportunmatched
Quality Managementunmatched
Reporting Dashboardsunmatched
Requirements Managementunmatched
Requirements Validation/Verificationunmatched
Riskunmatched
SQL (Structured Query Language)unmatched
Scrum Project Management and Software Developmentunmatched
Splunkunmatched
Sprint Planningunmatched
Standards Developmentunmatched
Technical Deliveryunmatched
Trend Analysisunmatched
Usage Analysisunmatched
Writing Skillsunmatched
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