Skills

Application Programming Interface (API)unmatched

Automationunmatched

Business Supportunmatched

Campaignsunmatched

Cloud Computingunmatched

Communication Skillsunmatched

Consultingunmatched

Customer Experienceunmatched

Customer Relationship Management (CRM)unmatched

Customer/Client Researchunmatched

Data Modelingunmatched

Data Qualityunmatched

Data Warehousingunmatched

Documentation Standardsunmatched

Ecosystemsunmatched

Email Softwareunmatched

Establish Prioritiesunmatched

Identify Issuesunmatched

Marketingunmatched

Multiplatform/Cross-Platformunmatched

Online Marketingunmatched

Presentation/Verbal Skillsunmatched

Problem Solving Skillsunmatched

Project/Program Managementunmatched

Quality Assuranceunmatched

SQL (Structured Query Language)unmatched

Scripting (Scripting Languages)unmatched

Software Engineeringunmatched

Sportsunmatched

Technical Leadershipunmatched

Technical Supportunmatched

Technical Writingunmatched

Time Managementunmatched

Writing Skillsunmatched

Description

Solution Architect, CRM & Digital Marketing
Location: New York, NY
Duration 09 months

JOB DESCRIPTION

This is a highly technical, hands-on role responsible for the architecture, stability, and ongoing build-out of our Client Marketing Cloud (SFClient) ecosystem.
The ideal candidate is a hybrid of technologist and project manager: someone who can be trusted to keep day-to-day campaign operations running flawlessly while simultaneously architecting new automations, journeys, and experiences requested by the business.

Responsibilities

Own the day-to-day operational health of all SFClient campaigns, automations, and journeys — proactively monitoring sends, data flows, and triggers to ensure everything is running as expected, and troubleshooting/resolving issues before they impact the business.
Architect, build, and deploy new automations, triggered journeys, and personalized customer experiences in Journey Builder and Automation Studio, using AMPScript, SQL, and (where needed) SSJS.
Act as the primary technical project manager across multiple simultaneous requests from CRM, Retention, Product, Data, and Creative teams — triaging priority, scoping technical feasibility, and managing timelines in a fast-paced, always-on streaming environment.
Design, build, and maintain a scalable data model within SFClient (Contact Builder, Data Extensions, Audience Builder), partnering closely with Data Engineering on data integrity and flow.
Serve as the technical escalation point for integration issues between SFClient and adjacent platforms (Marketing Cloud Connect, APIs, mobile push providers, CDPs).
Partner with Engineering and Data teams to scope and implement new SFClient-adjacent integrations that support business and personalization goals.
Establish and document technical standards, build patterns, and QA protocols for SFClient development to ensure consistency, scalability, and auditability across the platform.
Evaluate new SFClient features, tools, and capabilities and make recommendations on adoption to improve efficiency and campaign performance.
Provide informal technical guidance and troubleshooting support to CRM marketers and analysts, helping the broader team understand what's technically possible within the platform (no direct reports, but close day-to-day collaboration with marketers, engineers, and analysts).
Partner with the Senior Director on technical roadmap planning and scoping for new CRM and lifecycle initiatives.

Qualifications

5 years of experience specifically as a Solution Architect (or equivalent senior technical CRM role), with deep, hands-on Client Marketing Cloud expertise.
Expert-level proficiency across core SFClient modules: Journey Builder, Automation Studio, Email Studio, Contact Builder, and Data Extensions.
Strong hands-on scripting ability in AMPScript and SQL; working knowledge of SSJS is a plus.
Experience working with the SFClient API and integrating Marketing Cloud with external systems (CDPs, mobile push, data warehouses, etc.).
Proven ability to project manage and prioritize competing requests from multiple teams simultaneously in a fast-paced, deadline-driven environment.
Strong understanding of data modeling and audience segmentation logic at scale.
Experience in the streaming, subscription, or D2C industry preferred.
SFClient certification (Marketing Cloud Developer or Marketing Cloud Consultant) strongly preferred.
Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders and vice versa.

PREFERRED SKILLS

Experience with Braze or other ESPs in addition to SFClient.
Familiarity with Customer Data Platforms (e.g., Hightouch, mParticle, Tealium).
Knowledgeable of email compliance and privacy legislation, both domestic and international (CAN-SPAM, GDPR, CASL, CCPA).
Experience in the streaming D2C industry.
Comfort operating in a live-content or sports-driven, high-velocity environment.

About Company

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

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