Solution Architect, SaaS Implementations

About the role

This role sits within our Binocs Software product, Bluecrux’s market-leading SaaS solution for scheduling and planning in Quality laboratories and Cell & Gene Therapy production. As a Solution Architect, you will play a key role in ensuring that Binocs is implemented and scaled successfully for our customers—balancing deep technical expertise, strong solution design, and continuous improvement of both the product and our delivery approach.

In this role, you’ll work closely with customers, consultants, and internal product teams to align Binocs’ capabilities with real-world operational needs, while also contributing to the evolution of the product and our internal implementation standards. Your responsibilities are split across customer-facing and internal/product-focused domains.

Customer-focused responsibilities:

• Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.

• Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.

• Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.

• Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.

Internal & Product-Focused Responsibilities:

• Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.

• Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions

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