Solution Architect

Acxiom

Seattle, WA

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JOB DETAILS

SKILLS

Best Practices, Business Development, Business Strategy, Change Management, Communication Skills, Consulting, Cross-Functional, Customer Experience, Customer Relations, Customer/Client Research, Database Marketing, Develop and Maintain Customers, Direct Marketing, Feasibility Analysis, Genetics, Industry/Trade Analysis, Leadership, Leading Edge Technology, Marketing, Mentoring, Messaging Technology, Military, Online Marketing, People Management, Pre-Sales, Problem Solving Skills, Process Flow, Process Improvement, Profit & Loss, Project Tracking, Project/Program Management, Requirements Management, Risk Analysis, Sales Management, Sales Support, Service Level Agreement (SLA), Solution Sales, Sustainability, Technical Leadership, Technical Strategy, Technical Support, Technical/Engineering Design, Usability Engineering

LOCATION

Seattle, WA

POSTED

6 days ago

Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos. For Implementations: - Ensures individualized solution incorporates clients' and Acxiom's overall business strategy and technical vision. - Engages in all solution communications with client and engage in its progress throughout the implementation phase. - Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production. For existing clients: - Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries. - An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components. - They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements. Responsible for managing changes across an entire solution and/or has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production for existing large clients and new logos. For Implementations: + Ensures individualized solution incorporates clients' and Acxiom's overall business strategy and technical vision. + Engages in all solution communications with client and engage in its progress throughout the implementation phase. + Has ownership for the end-to-end solution design and implementation technical oversight through to transition into Production. For existing clients: + Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries. + An associate in this role is functioning independently as the technical Subject Matter Expert in at least two components but has working knowledge of all solution components. + They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements. **DUTIES AND RESPONSIBILITIES** **Solution Delivery & Design** + Lead and support projects for existing Acxiom clients and new logo customers, including ongoing solution consulting and enhancement management + Design and implement scalable Acxiom solutions aligned to client objectives and Acxiom's overall solution vision + Translate business requirements into high-quality solution designs that meet functional, technical, and operational needs + Gather stakeholder requirements and convert them into process flows and actionable solution plans + Evaluate solution approaches based on cost, compatibility, usability, and scalability **Solution Architecture & Ownership** + Own the accuracy, quality, integrity, and long-term sustainability of client solution architecture + Develop, maintain, and evolve client solution roadmaps, incorporating technical direction and standard Acxiom components + Ensure solutions consistently meet performance expectations and service level agreements (SLAs) **Client Engagement & Communication** + Partner with clients using a consultative approach to guide solution strategy and execution + Communicate effectively with mid- to senior-level stakeholders, tailoring messaging to technical and non-technical audiences + Translate complex technical concepts into clear business value and outcomes + Anticipate obstacles and proactively recommend solutions that balance client needs, feasibility, scalability, and business objectives **Technical Leadership & Execution** + Provide technical leadership across implementations, enhancements, modifications, and issue resolution efforts + Lead design creation, requirements elicitation, and planning with limited guidance from senior architects + Operate as a fully functional, self-directed contributor across projects and major change initiatives + Collaborate with cross-functional teams to drive process improvements, research, and solution optimization **Support & Issue Management** + Provide Tier 3 technical support, including researching and resolving complex solution issues + Monitor project and enhancement progress to identify risks, challenges, and optimization opportunities **Process Improvement & Standards** + Apply and promote adherence to Acxiom standards, methodologies, and best practices + Identify and drive process improvements that enhance efficiency, profitability, and client value + Maintain deep knowledge of Acxiom Delivery Methodology, including design, project management, and change management **Organizational & Product Knowledge** + Develop expertise in Acxiom's organizational structure, tools, Delivery Methodology, and Solution Center Framework + Maintain knowledge of Acxiom products, services, and industry trends to align client needs with available solutions + Share best practices, case studies, and lessons learned across teams + Provide feedback to product and business teams to enhance offerings and meet evolving client needs **Leadership & Collaboration** + Demonstrate leadership within implementations and major projects + Provide guidance and mentorship to team members involved in solution delivery + Partner with account management and internal teams to communicate solution value and drive client success **Pre-Sales Support** + Contribute to pre-sales efforts including solution scoping, estimation, and feasibility assessments **SUPERVISORY RESPONSIBILITIES** This position does not have direct reports but may mentor less experienced associates in the role. **QUALIFICATIONS** Required + Minimum 2 years experience in technical roles and/or architect roles + Minimum 2 years experience with database marketing, direct marketing or interactive marketing environments + Minimum 2 years experience working in an external client facing environment + Minimum 2 years experience with change management procedures Preferred + Minimum 4 years of Acxiom experience **Primary Location City/State:** Homebased - Conway, Arkansas **Additional Locations (if applicable):** Conway Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status. Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) . Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com . We are leaders in helping brands achieve the number one mantra for every business - know your customer. For fifty years, we've helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business. We're one of the marketing industry's most experienced, respected and forward-thinking leaders. For nearly fifty years, we've helped the world's best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel. Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you're an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out. At Acxiom, our values begin with our associates, who are the single most important driver of our success. We're looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise - to our clients and to our associates - and define our company culture. If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049. **We highly recommend you create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application.** Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more: About Us (https://www.acxiom.com/about-us/) Follow Us on Twitter Find Us on Facebook (http://www.facebook.com/AcxiomRecruiting) Careers Page LinkedIn (http://www.linkedin.com/company/acxiom) Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the **Find Jobs** report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting. Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) . Attention Colorado, California, Connecticut, Maryland, Massachusetts, Nevada, New Jersey, New York City, Ohio, Rhode Island, Virginia, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com . Attention Mexico Applicants: Please see our Privacy Policy notice here (https://www.acxiom.com/wp-content/uploads/2023/07/ACXIOM\_MX\_AVISO\_DE\_PRIVACIDAD\_EMPLEADOS\_Privacy\_Notice\_Workday.pdf) . *Note: Offers for recruitment from any websites featuring the Acxiom name or its variations, other than those listed here: www.acxiom.com, www.acxiom.co.uk, and www.acxiom.de are fraudulent. Please do not engage with these sites.

About the Company

Acxiom

INDUSTRY

Other/Not Classified

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