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Solution Architect-Senior

Primary Talent Partners
  • Columbus, OH
  • $78–$88 Per Hour
  • Quick Apply
4 days ago

Job Description

Primary Talent Partners has a new contract opening for a Solution Architect-Senior to join a gas and electric company in Columbus, OH. This is a 12-month contract to start with the potential for extensions. 


Pay:$78.00 - $88.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.


Description:
Architecture Leadership & Governance
  • Own and maintain the Solution Architecture across the SAP Service Cloud (C4C) and NICE CXone transformation, ensuring alignment to enterprise standards and utility-sector regulatory requirements.
  • Define and govern the end-to-end integration architecture across CIS (legacy), SAP C4C, NICE CXone, EDL, and peripheral business-critical systems.
  • Establish and chair Architecture Review Boards (ARBs) to evaluate and approve design decisions across all delivery towers.
  • Produce and maintain key artefacts: Solution Architecture Documents, Functional and technical designs, integration blueprints, data flow diagrams, Non-Functional Requirements (NFRs), Key Design Decision Document.
  • Enforce architecture governance through design authority — ensuring no delivery team deviates from the approved blueprint without impact assessment and sign-off.
Vendor & Consulting Partner Management
  • Serve as the client-side technical counterpart to SAP, NICE, and all SI/consulting vendors — critically evaluating their proposed solutions against real-world feasibility and enterprise fit.
  • Challenge vendor solutioning where it introduces unnecessary complexity, technical debt, or integration risk — backed by deep domain knowledge rather than just governance process.
  • Review and technically scrutinise vendor deliverables including solution designs, integration specifications, and test strategies.
  • Lead technical workshops with consulting partners to drive convergence on agreed architectural patterns.
  • Proactively flag vendor delivery risks to programme leadership before they become programme-level issues.
Risk Management & Technical Assurance
  • Foresee, identify, and escalate technical risks across integrations, data flows, and system interfaces — particularly at the boundaries between legacy CIS and modern cloud platforms.
  • Own the Technical Risk Register, ensuring mitigations are assigned, tracked, and resolved within programme timelines.
  • Conduct and oversee solution assurance reviews at key programme milestones (design freeze, integration testing entry, go-live readiness).
  • Assess the impact of change requests on the broader architecture and provide timely, evidenced guidance to the change control board.
SAP Service Cloud & CX Platform Architecture
  • Lead the design of SAP Service Cloud (C4C) configuration, extensibility, and integration patterns — covering service ticketing, case management, field service, and customer 360 views.
  • Define the data and process integration between SAP C4C and the legacy CIS, ensuring customer account data, billing history, and service history synchronise reliably and in near-real-time.
  • Govern the SAP BTP (Business Technology Platform) integration layer strategy, including event-driven patterns, APIs, and iFlows where applicable.
  • Advise on SAP C4C configuration versus custom extension trade-offs to protect upgrade paths and reduce long-term TCO.
NICE CXone CCaaS Architecture & Contact Centre Integration
  • Define the NICE CXone architecture across omnichannel (voice, digital, chat, email), IVR/IVA, ACD routing, and workforce management — ensuring the design reflects contact centre operational realities in a utility environment.
  • Architect the CTI and screen-pop integration between NICE CXone and SAP C4C — ensuring agents have a single, contextual view of the customer at the point of contact.
  • Govern NICE CXone API integrations with EDL and other downstream systems for real-time customer data enrichment and event triggering.
  • Evaluate and challenge NICE CXone configuration decisions — particularly IVR flows, routing logic, and reporting data models — against agreed business outcomes.
Stakeholder Engagement & Communication
  • Act as the primary technical escalation point for Programme Director, Business Owners, and senior stakeholders.
  • Translate complex architectural concepts into clear, business-aligned language for non-technical audiences — including C-suite and regulatory stakeholders.
  • Represent the architecture function in steering committees, programme boards, and vendor governance forums.
  • Mentor and guide junior architects and technical leads across the delivery towers.


Qualifications
Core Technical Expertise — Non-Negotiable:
  • Deep hands-on experience: SAP Service Cloud (C4C)
  • Service ticketing, case management, customer 360, and field service processes
  • Integration with SAP ERP/S4HANA or legacy CIS systems via SAP BTP or middleware
  • C4C extensibility, SDK, and configuration vs. custom trade-off decisions
  • Deep hands-on experience: NICE CXone CCaaS
  • Omnichannel routing, IVR/IVA design, ACD, WFM, and analytics
  • NICE CXone APIs, CTI integration, and digital-first channel configuration
  • Integration of CXone with CRM platforms (especially SAP C4C)
  • Legacy CIS integration experience — designing stable integrations between modern cloud platforms and legacy billing/customer systems common in utilities
  • Enterprise Integration Architecture — event-driven design, API gateway patterns, middleware (e.g. MuleSoft, SAP BTP Integration Suite, Dell Boomi, or equivalent)
  • Non-Functional Requirements expertise — security, scalability, availability, and disaster recovery design in regulated utility environments



Programme & Governance Experience:
  • Proven experience as a client-side Solution Architect on large-scale, multi-vendor ERP/CRM/CCaaS transformation programmes (£10M+ preferred)
  • Experience establishing and running Architecture Review Boards and Design Authority functions
  • Track record of technically challenging and holding vendors/SIs accountable on solutioning quality
  • Proficiency in producing enterprise-grade architecture artefacts: SADs, integration blueprints, HLD/LLD, data flow diagrams, RACI
  • Experience managing technical risk registers and conducting assurance reviews at major programme milestones


Domain & Industry:
  • Energy & Utilities sector experience is strongly preferred — understanding of industry-specific processes such as meter-to-cash, outage management, field workforce dispatch, and regulatory reporting
  • Familiarity with EDL (Electronic Data Interchange / Energy Data Landscape) platforms and data exchange standards common in UK/AU/EU utility markets
  • Understanding of Ofgem, AEMO, or equivalent regulatory frameworks as they relate to customer data and system change


Soft Skills & Leadership Attributes:
  • Gravitas and confidence to challenge senior vendor architects and consulting leads — diplomatically but decisively
  • Strong communicator able to bridge technical and business audiences without oversimplifying critical complexity
  • Calm under pressure — utilities have zero tolerance for customer-impacting failures, and this role operates in that environment
  • Collaborative by nature but uncompromising on architecture integrity


NICE TO HAVE:
  • SAP Certified Application Associate — Service Cloud or CX portfolio
  • TOGAF, SABSA, or equivalent enterprise architecture certification
  • Experience with NICE CXone Agent Assist, Virtual Agent (IVA), or WFM Advanced modules
  • Exposure to Salesforce Service Cloud or other CRM platforms (for vendor challenge purposes)
  • Experience with Agile / SAFe delivery at programme scale
  • Knowledge of cybersecurity frameworks (ISO 27001, NIST) as applied to cloud CX platforms


Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com


#LI-PTP

Numbers & Facts

LocationColumbus, OH
Salary$78–$88 Per Hour

Skills

  • Agile Programming Methodologiesunmatched
  • Alliance/Partner Managementunmatched
  • Application Programming Interface (API)unmatched
  • Architectural Servicesunmatched
  • Automatic Call Distributor (ACD)unmatched
  • Billingunmatched
  • Blueprintsunmatched
  • Call Center Integrationunmatched
  • Call Center Operationsunmatched
  • Case Managementunmatched
  • Cash Managementunmatched
  • Change Controlunmatched
  • Change Requests/Ordersunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Computer Telephony Integration (CTI)unmatched
  • Consultingunmatched
  • Customer Relationsunmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer/Client Researchunmatched
  • Data Modelingunmatched
  • Dell Computersunmatched
  • Design Documentunmatched
  • Disaster Recoveryunmatched
  • ERP (Enterprise Resource Planning)unmatched
  • Electronic Data Interchange (EDI)unmatched
  • Energy & Utilitiesunmatched
  • Enterprise Architectureunmatched
  • ISO (International Organization for Standardization)unmatched
  • Integration Testingunmatched
  • Internet Securityunmatched
  • Leadershipunmatched
  • Mentoringunmatched
  • Middlewareunmatched
  • Oil and Gasunmatched
  • On Site Supportunmatched
  • Power Outagesunmatched
  • Printed Circuit Board Designunmatched
  • Regulationsunmatched
  • Regulatory Reportsunmatched
  • Regulatory Requirementsunmatched
  • Riskunmatched
  • Risk Managementunmatched
  • SAPunmatched
  • SAP ECC (fka SAP R/3 and SAP ERP)unmatched
  • SAP NetWeaver Process Integration (SAP PI)unmatched
  • Salesforce.comunmatched
  • Screen Popsunmatched
  • System Integration (SI)unmatched
  • Team Playerunmatched
  • Technical Consultingunmatched
  • Technical Deliveryunmatched
  • Technical Leadershipunmatched
  • Technical/Engineering Designunmatched
  • Test Strategyunmatched
  • Time Managementunmatched
  • Total Cost of Ownershipunmatched
  • U.S. National Institute of Standards and Technology (NIST)unmatched
  • Voice Response Systemsunmatched
  • Workforce Managementunmatched

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