Solution Engineer

Who we are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.

Why is this role important at Field Nation?

We are seeking a Solution Engineer to join our Professional Services team who thrives on solving operational and technical problems for customers. This role is heavily focused on solutioning, executing, implementing, and optimizing against customer strategies and business needs.

You are the bridge between a customer's business goals, their technical stack, and the Field Nation labor marketplace. You will design, train, and enable the workflows and solutions that allow customers to adopt their field service delivery model through the Field Nation marketplace.

What you'll get to do:

Technical Solution Design & Architecture

• Design end-to-end work order lifecycles (ticket creation to payment) that prioritize automation, low friction, and high adoption, allowing for long-term scalability.

• Convert customer business goals into technical configurations that ensure successful platform implementation and utilization.

• Design and build solutions for high-volume scenarios (e.g., rapid project rollouts), ensuring configurations can handle burst volume without failure.

Training & Education

• Participate in the execution of customer discovery sessions to identify solutions that align with the customer's broader business strategy.

• Successfully execute on assigned projects including but not limited to implementation, integration, optimizations, project ready roll-outs, etc.

• Deliver prescriptive training to client teams, focusing not just on "how-to," but on the "why" behind the workflow to drive long-term adoption.

• Teach customers to operationalize the solution by coaching them on 1099 marketplace and platform best practices, talent management, and the behavioral shifts required for success.

• Translate complex technical concepts into clear, actionable language for both technical and non-technical audiences.

Marketplace Optimization

• Partner with existing customers to audit adoption and implement the tactical workflows used by top performers.

• Manage the technical success of pilots and implementation projects, iterating on configurations based on data and feedback before full-scale rollout.

Integrations & API Support

• Educate customers on integration capabilities and limitations during their integration journey

• Lead the technical solutioning for net new integrations, including discovery, technical design, build, test, and go live support.

• Act as the liaison between the customer and Field Nation Technical Delivery teams, ensuring integration specifications align with your designed workflow.

• Understand basic root-cause analysis for API errors and webhook failures to assist in rapid resolution during implementation.

Collaboration & Knowledge Sharing

• Collaborate with Sales, Customer Experience, Program Management, and Engineering to execute simple to complex projects (implementations, integrations, etc.), identify and mitigate risks, and drive consistent outcomes and results.

• Confidently present, advocate, and defend technical plans and ideas to internal teams and customers, while remaining open to feedback.

• Work under moderate supervision with latitude for independent judgment.

• Continuously update training materials and share program trends/insights with the wider team to drive department improvement.

• Maintain expert level knowledge of product features and functionality, providing training to client facing teams and feedback to product based on customers' experience.

You might be a good fit if you have:

Required Experience and skillsets:

• 2-5 years experience in solution engineering, implementation, technical account management/training or similar experience within a SaaS or marketplace environment.

• Proven experience leading workshops and/or training sessions for diverse audiences.

• Strong technical background with proven experience designing and implementing workflows

• Excellent verbal and written skills

• Understanding of basic integration concepts - 'API Fluent'

• Strong proficiency in Excel/Sheets (pivots, VLookups, etc)

• Adaptable in order to work in a fast-paced environment

• Highly-motivated, self-directed, goal oriented, and able to multitask and prioritize appropriately

Why we think you'll love it here:

• Unlimited paid time off
• Annual vacation bonus - yes, we'll pay you a bonus to take paid time off!
• Individualized growth + development plans
• Strong values around work/life balance
• Community involvement opportunities
• Competitive benefits: medical, dental, vision, paid parental leave + 401K
• Exposure to cutting-edge technologies to solve meaningful problems

$88,000 - $104,000 a year

At Field Nation, we share the value of transparency and enable this during our recruiting process. We believe it's important to share the compensation range to best understand the full opportunity of a role! We select our initial range based on reliable compensation survey data. Other factors we consider in setting the specific pay for an individual will generally include, among other things, experience, specialized skills, work location, and internal equity to provide competitive offers.

Additionally, every role is eligible for variable pay dependent on the position. As an agile and growing organization, the business needs may change. This may result in us hiring someone with less or more experience than the job description states. If that does happen, we will communicate the updated salary range and the new role to you as a candidate. The range stated below is a starting point of the compensation conversation, we'd like to hear what your compensation expectations are too!

Base Salary Range | Minnesota or other Zone 3 | $88,000 - 104,000

Come as you are:

At Field Nation, we believe work is about more than checking the right boxes. If you don't meet 100% of the requirements for this role, but still feel you'd be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit.

A Note on AI:

AI isn't an add-on at Field Nation - it's embedded in how we operate. We use AI-powered solutions to work smarter, move faster, and stay ahead - and we expect our team to do the same. If you're someone who leans in, stays curious, and looks for a better way, you'll fit right in.

While we utilize AI in our recruiting process to help surface candidates, every resume and application is reviewed by an actual human. You won't get lost in an algorithm here.

Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.