Solution Engineer - Google CCAAS

Farmers Group, Inc.

Los Angeles, CA(remote)

JOB DETAILS
SALARY
$115,275–$196,130 Per Year
SKILLS
Agile Programming Methodologies, Amazon Web Services (AWS), Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Auditory, Best Practices, Business Strategy, Business Support, Case Management, Cloud Architecture, Cloud Computing, Code Reviews, Communication Skills, Community Support, Computer Science, Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Depth Perception, Design Patterns Programming Methodologies, DevOps, Enterprise Architecture, Establish Priorities, GCP (Good Clinical Practices), High School Diploma, Identify Issues, Industry Standards, Insurance, Interpersonal Skills, LinkedIn, Maintain Compliance, Mentoring, Microsoft Office, Microsoft Windows Azure, Multitasking, Node.js, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Lifecycle, Product Planning, Production Systems, Project Tracking, Project/Program Management, Python Programming/Scripting Language, Quality Assurance, REST (Representational State Transfer), Regulatory Compliance, Requirements Management, Servant leadership, Software Architecture, Software Architecture Design, Software Development, Software Development Lifecycle (SDLC), Software Engineering, Source Code/Configuration Management (SCM), System Architecture, Systems Administration/Management, Team Player, Technical Delivery, Technical Leadership, Technical Presentation, Technical Support, Technical Writing, Technical/Engineering Design, Typing, Writing Skills
LOCATION
Los Angeles, CA
POSTED
2 days ago

We are Farmers - where ambition meets opportunity.

At Farmers, we're not just known for unforgettable jingle - we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal - it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you'll find more than a job - you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let's build something incredible together!

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

This position collaborates with business stakeholders and technical teams to deliver technical solutions that support complex business initiatives. The role acts as a knowledgeable resource to provide systems-level views of technology and devise technical solutions aligned with business objectives. It focuses on enhancing solution design, optimizing development processes, and effectively implementing CI/CD pipelines to deliver impactful solutions that meet business needs. The position ensures technology delivery is successful within lines of business and across the enterprise. It performs work independently while receiving limited guidance or direction.

Essential Job Functions

  • Engages with cross-functional business stakeholders and technical teams to understand and address complex initiatives within a business unit or at the enterprise level. Participates in discussions to gather requirements, develop solutions, validate technology assumptions, and evaluate implementation alternatives. Influences solution strategies by leveraging in-depth business knowledge and practical experience in solution engineering.
  • Leads multiple technical projects simultaneously by prioritizing and coordinating solution engineering efforts across teams and initiatives. Uses established performance metrics to measure effectiveness and make necessary adjustments. Manages non-functional requirements and ensures compliance with industry standards throughout the solution development and delivery process.
  • Acts as a servant leader for the solution by ensuring Agile Release Trains operate effectively. Identifies and resolves constraints across the development and delivery process while collaborating with Release Train Engineers to coordinate delivery. Provides a systems view of the development lifecycle to guide technology delivery and align architecture with business objectives. Serves solutions with one or more Agile Release Trains or business units.
  • Develops and refines technical designs to meet business requirements for complex solutions while ensuring scalability and performance. Collaborates with developers and Agile Release Trains to align solutions with enterprise architecture. Works with DevOps teams to implement and maintain CI/CD pipelines that streamline deployment and integrate new features. Engages with quality assurance teams to validate that technical solutions meet performance and reliability standards.
  • Supports development and delivery of complex solutions by ensuring technical implementations align with product roadmaps and overarching business strategies. Monitors progress, resolves issues affecting delivery timelines, and contributes to technical problem-solving efforts during development and deployment phases. Collaborates with business stakeholders and technical teams to address challenges and optimize solutions.
  • Maintains technical documentation for solutions to facilitate knowledge sharing and makes updates as architecture or functionality changes. Engages in continuous learning to stay current with trends and technologies in solution engineering. Applies learning to enhance own skills and impact the quality of work produced. Shares best practices in solution engineering across business units and the enterprise to promote peer learning. Supports pioneering of design and development practices to promote innovation and improvement across solutions. Performs other duties as assigned.

Technical Qualifications

  • Proven software engineering and architecture experience, including 3 or more years in a technical lead or architect capacity on enterprise-grade digital platform programs.
  • Expert-level Dialogflow CX knowledge: multi-flow architecture, playbook and generative AI agent design, webhook patterns, session management, and Conversational Agents (CCAI Platform) configuration.
  • Deep GCP platform expertise, with practical experience across Cloud Run, Firestore, Pub/Sub, BigQuery, IAM, VPC, Secret Manager, and Cloud Armor in production environments.
  • Hands-on integration architecture experience, including REST API design, event-driven patterns and case management workflows.
  • Code-level fluency in Node.js and Python sufficient to review, guide, and contribute to production webhook services and integration components.
  • Demonstrated experience in mentoring other developers, conducting code reviews, and handling delivery across time zones.
  • Experience delivering programs under SAFe or equivalent scaled agile frameworks, including PI planning and cross-team dependency coordination.
  • Proven ability to communicate complex technical architectures to executive and non-technical audiences, including preparation of architecture briefings and decision records.
  • Preferred: Google Cloud Professional Cloud Architect certification.
  • Preferred: direct experience with CCAI Platform chat configuration and Vertex AI Agent Builder for generative AI chat agents.
  • Preferred: Google CCaaS digital channel migration experience, particularly transitioning from legacy chat platforms to cloud-native AI-driven chat.

Experience Requirements

  • Minimum 5 years of experience required in solution engineering, software development, systems architecture, or related.
  • Experience with Agile methodologies and working in Agile teams preferred.
  • Experience in the insurance industry preferred.

Education Requirements

  • High School Diploma or equivalent required.
  • Bachelors degree preferred in computer science, engineering, or similar field.
  • Preferred: Google Cloud Professional Cloud Architect certification.

Additional Qualification

  • Strong verbal communication and listening skills. Able to clearly communicate technical information to non-technical audiences.
  • Demonstrated written communication skills.
  • Effective interpersonal skills.
  • Demonstrated problem solving skills. Able to troubleshoot and resolve complex technical issues.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Ability to simultaneously handle multiple priorities.
  • Demonstrated project management skills.
  • Possesses strong technical aptitude. Proficiency in Microsoft Office suite. In-depth knowledge of software architecture principles and design patterns. Strong proficiency in one or more phases of the software development lifecycle. In-depth knowledge of multiple systems and their key components. Working knowledge of CI/CD pipelines and version control systems. Familiarity with cloud platforms such as AWS, Azure, etc.

Physical Actions

Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel.

Benefits

  • Farmers offers a competitive salary commensurate with experience, qualifications and location.

o CA Only: $115,275 - $196,130

o CO Only: $108,375 - $169,070

o HI/IL/MN/VT Only: $108,375 - $181,060

o MA Only: $108,375 - $181,060

  • o MD Only: $108,375 - $181,060

o DC/NJ/NY/OH Only: $108,375 - $196,130

o Albany County, NY/Cleveland, OH: $115,275 - $169,070

o WA Only: $108,375 - $205,750

  • Bonus Opportunity (based on Company and Individual Performance)
  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
  • For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): R_US - United States

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veterans status, or any other basis protected by applicable discrimination laws.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com

About the Company

F

Farmers Group, Inc.

In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.

Different Eras, Same Exceptional Service

Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.

In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.

Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.

Farmers is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.

The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Insurance
WEBSITE
http://www.farmers.com/