Software Engineering IV Sr. Windows Server Tower Lead (Solution Engineer)

TSR #: SAIJP00038947
Position Type: Onsite
Location: 1200 New Jersey Avenue, Washington, DC 20590, USA (DOT Headquarters)
Work Arrangement: Full-time Onsite (5 days/week)
Schedule: 8 hours/day, 40 hours/week. Preferred coverage includes support ending between 5:00 PM and 7:00 PM daily.
Duration: Contract with potential for FTE conversion
Program Supported: DOT Common Operating Environment (COE)
Prime Contractor: SAIC
Security Clearance: Public Trust required prior to start
Work Authorization: U.S. Citizen or Green Card Holder with a minimum of 3 years U.S. residency

Role Summary

The Sr. Windows Server Tower Lead (Solution Engineer) provides leadership and oversight for a team of 30+ Windows engineers responsible for operations, maintenance, and engineering support for the Department of Transportation's Common Operating Environment. This role serves as the technical lead and escalation point for Windows infrastructure services, drives service delivery excellence, manages enterprise Windows operations, and provides strategic engineering guidance for on-premises and cloud-based infrastructure solutions.

Key Responsibilities

• Lead and manage a team of 30+ Windows engineers supporting enterprise infrastructure operations and maintenance.
• Provide Windows engineering leadership and technical guidance to government stakeholders and internal teams.
• Serve as the escalation point for complex production, application, and system issues.
• Oversee provisioning, patching, vulnerability remediation, and day-to-day management of enterprise server environments.
• Lead service restoration activities and support outage response efforts.
• Manage ServiceNow ticket queues including incidents, requests, and change requests.
• Establish ticketing standards, perform quality assurance reviews, and train staff on documentation requirements.
• Facilitate and lead daily change management meetings using ServiceNow dashboards.
• Perform root cause analysis, problem management, risk identification, and mitigation activities.
• Develop and maintain technical documentation, procedures, and operational runbooks.
• Support engineering initiatives, new enterprise solutions, and infrastructure modernization efforts.
• Provide presentations, reports, and deliverables to DOT and SAIC leadership.
• Support recurring and ad hoc program reporting activities including PMRs and BPRs.
• Collaborate with infrastructure, vendor, and application teams on cross-functional solutions.

Required Technical Skills

• Demonstrated experience managing multi-discipline server and system operations teams.
• Experience leading teams of 30+ personnel performing enterprise engineering, operations, and maintenance support.
• Expert-level experience in service delivery management and solution engineering.
• Extensive knowledge of multi-vendor server operating systems.
• Enterprise Windows Server administration and engineering expertise.
• Experience supporting:
  • Windows Servers
  • Active Directory
  • Remote Desktop Services
  • Windows vulnerability remediation
  • Windows server and workstation patching
• Experience managing hypervisor platforms including:
  • VMware
  • Hyper-V
• Experience provisioning and managing servers across:
  • On-premises environments
  • AWS GovCloud
  • AWS
  • Microsoft Azure
  • Oracle Cloud Infrastructure (OCI)
  • Google Cloud Platform (GCP)
• Experience designing and deploying High Availability (HA) and Disaster Recovery (DR) solutions.
• Experience supporting cloud migration and field site reduction initiatives.
• Experience supporting and managing:
  • Keyfactor/CA
  • Microsoft Entra
  • KiteWorks
  • BeyondTrust
  • Quest Password Manager
  • Delinea Privilege Manager
  • Varonis
• Experience with ServiceNow ITSM environments.
• Experience conducting root cause analysis and problem management activities.
• Experience operating within fast-paced ITSM support environments.
• Strong troubleshooting and multi-team coordination capabilities.

Preferred / Nice-to-Have Skills

• Enterprise Architect experience in medium to large government environments.
• Experience leading on-premises to cloud migrations involving:
  • Azure
  • AWS
  • Oracle Cloud Infrastructure (OCI)
  • Google Cloud Platform (GCP)
• Project Management Professional (PMP) certification.
• Agile certifications including:
  • Certified Scrum Master (CSM)
  • SAFe
  • PMI-ACP
  • PSM I
• ITIL certification and ITSM experience.
• AWS, Azure, Google Cloud, or Enterprise Architect certifications.

Qualifications & Experience

• Bachelor's degree or equivalent experience in lieu of degree.
• Demonstrated experience leading enterprise server operations teams supporting government or similarly complex environments.
• Project Manager, Project Lead, or Program Manager experience leading teams of comparable size and scope strongly preferred.
• Ability to collaborate across infrastructure teams, vendors, and stakeholders to develop enterprise solutions.
• Strong interpersonal, leadership, and communication skills.
• Ability to obtain and maintain a Public Trust clearance.
• Candidate must be a U.S. Citizen or Green Card Holder with at least three years of U.S. residency.

About the Team / Company

This role supports the Department of Transportation Common Operating Environment (COE), providing mission-critical infrastructure services supporting DOT systems and operations nationwide.

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan