Communication Skills, Customer Relations, Customer Support/Service, Follow Through, Leadership, Microsoft Excel, Mobile Technology, Multitasking, Operational Support, Organizational Skills, Power BI, Problem Solving Skills, Product Demonstration, Project/Program Management, Reporting Skills, Software as a Service (SaaS), Team Player, Technical Operations, Testing, Willing to Travel
Role- Solution Implementation Specialist
Location- Atlanta, GA | 20% Remote
Job Type- Contract Long-term
This role sits inside a client-facing technology operations team supporting SaaS implementations from discovery through post-live support. The work includes demos, configuration, testing, training, deployment, adoption support, and helping clients successfully roll systems out into real operational environments where not everyone loves technology as much as IT does.
A big part of this role is translating operational reality into workable solutions. Sometimes the software works perfectly in theory. Then somebody in the field explains what actually happens day to day and suddenly half the workflow needs to change. That's the kind of gap this role helps solve.
You'll work closely with clients, internal product teams, operations groups, and leadership teams to keep deployments moving while making sure communication stays clear and expectations stay realistic.
What matters most here:
Experience leading client-facing software or SaaS implementations
Strong communication skills with both business and technical teams
Experience with training, testing, deployment support, and post-live adoption
Ability to manage multiple projects without things quietly catching fire in the background
Strong Excel and reporting skills
Comfortable working independently and making decisions
Strong problem-solving instincts and follow-through
Experience with workforce technology, mobile deployments, field operations, Power BI, ClickUp, or operational SaaS platforms is a strong plus.
There's also a travel component here up to 50% supporting deployments, training, and go-live activities across the U.S.
The team itself is newer, collaborative, and pretty open culturally. They want people who share ideas, communicate directly, and can bring solutions instead of just escalating problems into somebody else's inbox.
This role is a good fit for somebody who likes being close to both the people and the technology side of implementations. Someone who can stay organized during chaos, keep clients calm during deployment weekends, and still have a sense of humor when a "quick configuration update" somehow becomes a three-hour conversation.
Regards,
Himanshu Rawat
himanshu@carmansg.com